Jullie Niebles
Fort Lauderdale,FL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
16
16
years of professional experience
Work History
FGP Front Desk Supervisor
NYU Langone Health
01.2022 - Current
- Overlooked staff, Press Ganey reports, implemented new ideas to help increase patient and employee satisfaction
- Monitored daily operations tracking - copay collection, PROMIS, checkmate goals
- Manage calendar, complete and update monthly team board, entered supply orders.
- Facilitated communication between departments to address patient needs promptly.
- Supervised front desk staff by providing guidance and support during shifts.
- Identified potential issues by monitoring Press Ganey feedback and staff performance.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional patient service, leading to positive online reviews and repeat business from satisfied patients.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Improved patient satisfaction scores by 5% increase in comparison to previous fiscal years, through application of superior conflict resolution and problem-solving skills.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
FGP Senior Medical Secretary
NYU Langone Health
01.2019 - 01.2022
- Acted as an advocate for patients seeking assistance with navigating complex health insurance requirements or obtaining medication prior authorizations.
- Responsible for patient intake, obtaining and clearing insurance information
- Surgical scheduler for 5 physicians, obtained pre-op clearance reports
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Obtaining authorization for Radiology, Surgeries, Injectable procedures, and prescriptions
- Contributed to the overall success of the practice by consistently exceeding performance expectations in terms of productivity, accuracy, and professionalism.
- Reduced administrative errors by creating comprehensive training materials for new medical secretary staff members.
- Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
- Improved interdepartmental communication by serving as a liaison between physicians, nurses, and other healthcare professionals.
FGP Medical Secretary
NYU Langone Health
01.2018 - 01.2019
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Obtaining authorization for Radiology, Injectable procedures, and prescriptions
- Supported office staff and operational requirements with administrative tasks.
- Trained new hires
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Verifying insurance, patients' demographic data, form completions
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
FGP Front Desk - Intake
NYU Langone Health
01.2017 - 01.2018
- Maintain an organized front desk reception area for patients, greeting patients in and out of the office
- Sorted mail and faxes
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall patient experience by maintaining a clean and welcoming reception area.
- Enhanced patient satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive patient information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved patient complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Helped patients complete necessary medical forms and documentation.
- Assisted patient with special requests, ensuring a personalized and memorable visit.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Technician / Sales
Cohen's Fashion Optical
01.2009 - 01.2017
- Implemented sterile techniques to prevent contamination in sample collection.
- Managed patient records using electronic health record software to ensure accurate data tracking.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH01.2025
Skills
- EPIC
- Windows Operating Systems
- Microsoft Office
- Excel
- Operations Oversight
- Scheduling and Planning
- Time Management
- Team building proficiency
- Exceptional communication
- Staff Training and Development
- Problem-solving skills
- Customer service management
- Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
FGP Front Desk Supervisor
NYU Langone Health
01.2022 - Current
FGP Senior Medical Secretary
NYU Langone Health
01.2019 - 01.2022
FGP Medical Secretary
NYU Langone Health
01.2018 - 01.2019
FGP Front Desk - Intake
NYU Langone Health
01.2017 - 01.2018
Medical Technician / Sales
Cohen's Fashion Optical
01.2009 - 01.2017
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Similar Profiles
Estefania GallegoEstefania Gallego
Research Laboratory Supervisor at NYU Center for Biospecimen Research and Development, NYU Langone HealthResearch Laboratory Supervisor at NYU Center for Biospecimen Research and Development, NYU Langone Health
Benita MohabirBenita Mohabir
Medical Assistant at NYU Langone Health-Center For Women's HealthMedical Assistant at NYU Langone Health-Center For Women's Health
Kelly McGannKelly McGann
Registered Nurse, Labor and Delivery (Per Diem) at NYU Langone HealthRegistered Nurse, Labor and Delivery (Per Diem) at NYU Langone Health