Jullion Smith-Salmon
Montego Bay,Jamaica
Summary
- Advanced and hardworking individual with the determination to add to current experience.
- Very Attentive to details and committed to meeting deadlines.
- Exhibits great leadership and problem-solving skills when working for an objective within a team environment.
- Demonstrates excellent interpersonal and effective communication skills that exhibit the highest principles.
- Very Confidential since employee’s personal information was been used on a daily basis.
- High work ethic and enthusiasm to develop professionally.
- Ability to work on own initiative.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Industrious [Job Title] recognized for outstanding customer service and client retention. Accomplished at meeting individual sales quotas and weekly goals. Proficient in [Software].
Overview
21
21
years of professional experience
Work History
Senior Customer Service Representative
CIBC FirstCaribbean Bank
04.2019 - Current
- Ensuring that the First Caribbean’s Customer Service Standards are used in every interaction with both internal and external customers
- Ensuring that the information or solution offered meets customers' needs
- Providing customers with a straightforward explanation of recommended actions and verify their understanding of the situation
- Selecting the most appropriate solution and supplying the required information to customers following established guidelines, procedures, and standards
- Conducting research which is limited to routine problem solving such as locating and providing information to customers.
Customer Service Representative
Vista Print
02.2014 - 04.2019
- First contact resolution for customers
- Provides factual information to both external and internal about our products, services, and programs
- Provide an excellent customer experience by responding to customer calls in a prompt, courteous, knowledgeable, and professional manner
- Ensuring that information or solution offered meets customers' needs
- Assisting customers with creating designs.
Payroll Administrator
ACS a Xerox Company
12.2024 - 08.2013
- Process employee’s payroll entries for US based companies like United Technologies Cooperation’s & trouble shoot to ensure payroll integrity
- Respond to employee’s service request in a timely manner
- Analyze Payroll data to spot irregularities and mitigate errors as much as possible
- Assists with training for new hires.
Customer Service representative
Inland Revenue Department
06.2007 - 08.2007
- Assist Customers with questions and concerns.
Customer service representative
Jamaica national building society
06.2006 - 08.2006
- Filing clerk
Accounting Clerk
Advanced Refrigeration Sales and services
01.2003 - 01.2005
- Filing clerk
- Preparing payroll in a timely and accurate manner
- Stock taking
Education
Associate of Science - Accounting
Bethlehem Moravian College
Malvern St. Elizabeth05.2007
Skills
- Knowledge of ICBS
- Knowledge in Microsoft office and excel
- Customer service
- Target Orientated &Aggressive
- Business Development
- Leadership &Motivation
- Understands importance of team work
- Effective Interpersonal &Communication
- Outstanding Customer Service
- Conscientious and trustworthy
- Internal/External Relationship
- Complex Problem Resolver
- Proficient in Accounting Software(quick books/Turbo pay)
- Multi-task and Efficiency
- Time Management
- Highly Analytical &Organized
- Call Control
- Staff Training
- Online sales techniques
- Digital Branding
- Client Relationship Management
- Product and Service Sales
- Client needs determination
- Networking skills
Achievements And Awards
- Team Ambassador (Vista print)
- Award for exceptional Customer Service (Vista print)
- Employee of the month (Vista print )
- Assisting with reconciliation items saving the company thousands of dollars (Xerox)
Education Co Curricular Background
- University of the West Indies, 09/2020, Present, BSc Management Studies (Part Time)
- Associates Degree, 2005, 2007, Specializing Accounting, Financial Accounting, Principles of Economics, Marketing, Financial Management, Computer Applications, Production and Operations Management
Employment Objective
An enthusiastic and hardworking individual with firm knowledge in local and overseas business operations is seeking a job opportunity to fully utilize my skills, competences and the experience I have garnered over the years, to the advantage of the organization.
References
Available upon request
Timeline
Payroll Administrator
ACS a Xerox Company
12.2024 - 08.2013
Senior Customer Service Representative
CIBC FirstCaribbean Bank
04.2019 - Current
Customer Service Representative
Vista Print
02.2014 - 04.2019
Customer Service representative
Inland Revenue Department
06.2007 - 08.2007
Customer service representative
Jamaica national building society
06.2006 - 08.2006
Accounting Clerk
Advanced Refrigeration Sales and services
01.2003 - 01.2005
Associate of Science - Accounting
Bethlehem Moravian College
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