Jullisa Pondexter
Tallahassee
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
07.2007 - 10.2017
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided ongoing guest service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Teller Service Representative
Envision Credit Union
08.2016 - 09.2017
- Demonstrated attention to detail by accurately verifying checks, currency amounts, and endorsements before processing transactions.
- Served as a reliable point of contact for both internal departments and external clients seeking assistance or information.
- Maintained a balanced cash drawer, ensuring accuracy in all financial transactions.
- Maintained an up-to-date knowledge of various banking products offered within the institution.
- Adapted quickly to new technology implementations such as software upgrades or hardware rollouts, ensuring seamless transitions during changeovers.
- Showcased excellent communication skills while explaining complex banking procedures to customers clearly and concisely.
Contact Center Representative
Envision Credit Union
09.2017 - 08.2019
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Child Care Worker
Early Years Children's Center
10.2020 - 06.2022
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted good behavior with positive reinforcement methods.
Regulatory Specialist, II
Department Of Health
07.2022 - 03.2023
- Implement regulatory guidance procedures for The Board of Pharmacy.
- Prepare and submit regulatory file applications and supporting documentation.
- Prioritize project-related tasks to efficiently complete essential tasks.
- Prepare and maintain document inventory for core dossier preparation.
- Maintain and archive regulatory paperwork.
- Interprete regulatory rules or rule changes and communicated with others through corporate policies and procedures.
- Review applications data to assess compliance with Florida Administrative Code regulations.
- Establish and maintains paper and/or electronic filing systems for applicants.
Restaurant Hostess
Texas Roadhouse Restaurant
05.2023 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Daycare Teacher
Killearn Sunshine Acadamey
12.2023 - 10.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Housekeeper
OCOOW LLC (24595)
10.2024 - 03.2025
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Food Delivery Driver
Door Dash
08.2021 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Education
Associate of Arts - Clinical Psychology
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Lincoln High School
06.2010
Skills
- Superior customer service
- Call center customer service
- Cash handling expertise
- Confidentiality and discretion
- Fraud detection proficiency
- File management
- Teamwork and collaboration
- Attention to detail
- Time management
- Child development
- Patience and empathy
- Observational skills
- Housekeeping
- Positive reinforcement
- Lesson plan development
Timeline
Housekeeper
OCOOW LLC (24595)
10.2024 - 03.2025
Daycare Teacher
Killearn Sunshine Acadamey
12.2023 - 10.2024
Restaurant Hostess
Texas Roadhouse Restaurant
05.2023 - 08.2023
Regulatory Specialist, II
Department Of Health
07.2022 - 03.2023
Food Delivery Driver
Door Dash
08.2021 - Current
Child Care Worker
Early Years Children's Center
10.2020 - 06.2022
Contact Center Representative
Envision Credit Union
09.2017 - 08.2019
Teller Service Representative
Envision Credit Union
08.2016 - 09.2017
Customer Service Representative
Publix Grocery Store
07.2007 - 10.2017
High School Diploma -
Lincoln High School
Associate of Arts - Clinical Psychology
Tallahassee Community College
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