Jullisa Ramos
Abilene,TX
Summary
Dynamic professional with extensive experience at Hendricks Medical Center, excelling in data entry and customer service. Proven ability to enhance office efficiency through meticulous file organization and effective team collaboration. Recognized for delivering high-quality administrative support while maintaining confidentiality and fostering positive relationships with patients and staff. Well-qualified administrative professional with remarkable typing skills, data entry expertise, and a goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight. Well-organized clerk with proven skills in file management, data entry, and calendar maintenance. Concentrate on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Organized Clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents, and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. A significant contribution was made in streamlining processes and enhancing the efficiency of workflow in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerk
Hendricks Medical Center
Abilene, TX
08.2021 - Current
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Maintained inventory levels of office supplies and equipment as needed.
- Verified accuracy of all paperwork prior to submission for processing.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Utilized computer software programs to create reports, labels, forms.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Assisted customers with inquiries and complaints in a professional manner.
- Created memos, letters, emails, reports, presentations as requested by management.
- Performed data entry tasks to update customer accounts records.
- Answered customer inquiries via phone and email.
- Provided excellent customer service to ensure satisfaction.
- Entered data into computer systems accurately and efficiently.
- Supported office clerical functions using word processing and other software, email and office machines.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Delivered messages and ran errands.
- Inventoried and ordered materials, supplies and services.
- Copied, sorted and filed records of office activities and business transactions.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Trained staff members to perform work activities and use computer applications.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Monitored and directed work of lower-level clerks.
CNA
Hendricks Medical Center
Abilene, TX
08.2021 - Current
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Transported residents within the facility as needed.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Facilitated communication between patients, family members, and healthcare professionals.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Distributed drinking water and nourishment to residents.
- Supported non-ambulatory residents in range of motion exercises.
Education
High School Diploma -
Abilene High School
Abilene, TX05-2022
Bachelor of Science -
Abilene Christian University
Abilene, TXSkills
- Data entry
- File organization
- Inventory management
- Customer service
- Report generation
- Office administration
- Confidential document handling
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Task prioritization
- Professional demeanor
- Training and mentorship
- Attention to detail
- File and database management
- Records retrieval
- Processing mail
- Quality control
- Administrative support
- Confidentiality
- Document management
- Database management
- Database entry
- Scanning and copying
- File maintenance
- Spreadsheet development
- Record preparation
- Verbal and writing communication
- Supply tracking
- Customer satisfaction
- Bookkeeping
- Filing systems
- Data recording
- Calendar management
- Scheduling
Certification
- BLS
- CNA
Timeline
Clerk
Hendricks Medical Center
08.2021 - Current
CNA
Hendricks Medical Center
08.2021 - Current
High School Diploma -
Abilene High School
Bachelor of Science -
Abilene Christian University
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