Enthusiastic, organized and responsible, willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
13
13
years of professional experience
Work History
Shipping and Receiving Assistant
Geodis Logistics
02.2019 - 10.2022
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Collaborated with internal departments to verify customer satisfaction and order accuracy.
Analyzed data to prepare reports and identify process improvements.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Waitress Supervisor
Sabor A Cafe Colombian Steak House
12.2018 - 01.2019
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Greeted new customers, discussed specials, and took drink orders.
Cashier
Haciendita Mexican Restaurant
02.2017 - 12.2018
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
University Practices - Industrial Engineer
Gralco SAS
11.2015 - 12.2016
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
National Taxes Assistant
DIAN - Colombian Tax And Custom Office
01.2014 - 10.2015
Developed and maintained filing systems to facilitate easy access to information.
Organized resources, records and personnel to accomplish aggressive targets.
Reviewed and edited documents for accuracy, grammar and clarity.
Developed and implemented strategies to streamline office operations.
Logistics Processor Assistant
ABC Repecev, Customs Agency Level 1.
01.2013 - 12.2013
Tracked orders and notified customers of status or potential delays.
Monitored inbound and outbound freight operations to establish timely delivery of packages.
Generated documentation and information required for customer shipments.
Conducted investigations to resolve issues related to logistics and cargo movements.
Customs Processes Assitant
Customs Agency Aduanamientos Ltda
01.2010 - 12.2012
Greeted guests in with friendliness and professionalism.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Assisted manager in all aspects of business operations.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
GED -
Richard J. Daley College
Chicago, IL
11.2023
Bachelor of Science - Industrial Engineering
Simon Bolivar University
Colombia
12.2016
Associate of Applied Science - Logistics Management
Litoral Educative Corporation
Colombia
06.2010
Skills
Shipping Documentation
Organizational Skills
Labeling and Tagging
Customer Service
Warehousing Operations
Interpersonal Skills
Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Assistant
Geodis Logistics
02.2019 - 10.2022
Waitress Supervisor
Sabor A Cafe Colombian Steak House
12.2018 - 01.2019
Cashier
Haciendita Mexican Restaurant
02.2017 - 12.2018
University Practices - Industrial Engineer
Gralco SAS
11.2015 - 12.2016
National Taxes Assistant
DIAN - Colombian Tax And Custom Office
01.2014 - 10.2015
Logistics Processor Assistant
ABC Repecev, Customs Agency Level 1.
01.2013 - 12.2013
Customs Processes Assitant
Customs Agency Aduanamientos Ltda
01.2010 - 12.2012
GED -
Richard J. Daley College
Bachelor of Science - Industrial Engineering
Simon Bolivar University
Associate of Applied Science - Logistics Management