Jully Marcal Batista
Clinton
Summary
Dynamic customer service professional with a proven track record at DCU, excelling in problem-solving and relationship building. Recognized for enhancing customer satisfaction through effective communication and teamwork. Adept at multitasking and maintaining accuracy in transactions, consistently delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
MSR
DCU
Marlborough
04.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
TELLER
DCU
Marlborough
06.2023 - 03.2025
- Processed customer transactions efficiently and accurately at DCU branches.
- Maintained cash drawer accuracy and balanced transactions daily.
- Handled customer complaints with professionalism and empathy at DCU locations.
CASHIER
Shell Gas
Marlborough
01.2020 - 12.2021
- The main focus was to ensure satisfactory customer service.
- Also responsible for maintaining clean and orderly checkout areas, restocking shelves, coolers, and hot food.
Skills
- Fast Learner
- Team Worker
- Active Listening
- Adaptability
- Problem-Solving
- Multitasking
- Customer Service Skills
- Communication
- Relationship building
Timeline
MSR
DCU
04.2025 - Current
TELLER
DCU
06.2023 - 03.2025
CASHIER
Shell Gas
01.2020 - 12.2021