Jully Ann Pacheco
Kissimmee
Summary
Energetic and professional aspiring healthcare professional with a strong background in high-volume customer service, scheduling, and administrative support. Currently pursuing a ABSN. Proven ability to multitask in fast-paced environments, manage complex schedules, and handle financial transactions with 100% accuracy. Committed to providing a warm, welcoming experience for every patient.
Overview
4
4
years of professional experience
Work History
Server
Giovannis Italian Kitchen and Pizzeria
11.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Host/Food Runner
Imperium Food and Wine Bar
09.2023 - 10.2024
- Greet guests and make them feel welcome.
- Manage reservations and schedule reservations for large parties.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
Daytime crew member/Cashier
Tropical Smoothie Cafe
01.2022 - 11.2022
- Handled customer orders with point-of-sale system.
- Set up the appropriate tools needed for the day. (blenders, register, etc.)
- Became familiar with products to answer questions and make suggestions.
- Cleaned and organized kitchen, workstations, and dining room.
- Stocking and making sure the workstation was ready for the business day.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ05-2028
Associate of Arts - Health Sciences
Valencia College
Kissimmee, FL11-2025
High School - undefined
Osceola High School
Kissimmee, FL05.2022
Skills
- Office Readiness: Skilled in opening/closing procedures and setting up necessary tools for the business dayHigh-Volume Multitasking: Capable of managing multiple tasks simultaneously in fast-paced environments
- Client Engagement: Proficient in strategies to keep guests/patients satisfied and informed
- POS & Management Systems: Experienced in using Point of Sale software to manage billing and transactions
- Bilingual Proficiency: Fully fluent in English and Spanish, including reading, speaking, and writing
- Effective Communication: Clear and concise communicator, essential for relaying patient needs to medical staff
- Dietary & Safety Standards: Experienced in handling special requirements and maintaining high hygiene/safety standards
LANGUAGES
Fluent in both Spanish and English
Native or Bilingual
Speak
Native or Bilingual
Read
Native or Bilingual
Write
Native or Bilingual
Timeline
Server
Giovannis Italian Kitchen and Pizzeria
11.2024 - Current
Server/Host/Food Runner
Imperium Food and Wine Bar
09.2023 - 10.2024
Daytime crew member/Cashier
Tropical Smoothie Cafe
01.2022 - 11.2022
High School - undefined
Osceola High School
Bachelor of Science - Nursing
Grand Canyon University
Associate of Arts - Health Sciences
Valencia College