Julmari Diaz Estrada
Clermont
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Smiles and Co Pediatric Dentistry
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
PAR (Patient Care Representative)
Walmart Health Center
05.2023 - 08.2024
- Patient registration and intake, scheduling follow up appointments with patients at checkout, payment transactions; processing patient referrals to specialists; processing insurance information; verifying patient insurance eligibility; collecting appropriate insurance copayment amounts; and monitoring inventory of office supplies and materials.
- Developed strong rapport with patients and their families, fostering a trusting relationship that led to better care outcomes.
- Improved patient satisfaction by providing empathetic and attentive care during interactions.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Utilized strong organizational skills to manage multiple patient caseloads efficiently while maintaining high levels of service quality.
Patient Care Coordinator
Bright Now Dental
11.2021 - 05.2023
- Greet patients
- Check in and check out patients, collect copays, verify all paperwork requested is available at the time of check in
- Verification of insurance online, over the phone or via fax
- Pre-authorization's, Referrals
- Managed sensitive patient information with strict adherence to HIPAA guidelines at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Medical Front Desk Coordinator
Florida Sports Injury and Orthopedic Institute
07.2020 - 08.2021
- Greet patients
- Check in and check out patients, collect copays, verify all paperwork requested is available at the time of check in, including referral/authorization
- Schedules patient appointments according to FSI protocols/guidelines.
Bilingual Medical/Dental Scheduler-Customer Service
Community Health Center
06.2018 - 07.2020
- Schedules patient appointments according to CHC protocols/guidelines
- Answers the telephone promptly in a courteous and professional manner
- Obtain and enters accurate demographics information into CHC electronic health records (address, telephone number, insurance information, etc)
Part-Time /Assistant Manager
Dollar Tree Store
09.2017 - 05.2020
- As a assistant manager I delivered excellent Customer Service by Greeting and assisting each Customer
- Supervised day-to-day operations to meet performance, quality and service expectations.
- My duties included stocking and restocking inventory when shipment was received
- Trained new crew members to deliver outstanding customer service
- A key priority included assisting The Store Manager in the daily operation of the store, you will also be responsible for maintaining inventory, store appearance and completing daily paperwork, Opening and closing store procedures including bank deposit drops.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Remote Patient Navigator
American Health Connections
07.2015 - 05.2018
- Respond to telephone inquiries from patients for a large Hospital in Chicago 'Mercy Hospital' with 6 other Satellite Locations with over 200 Residents on STAFF and over 150 Physicians and Specialist
- Virtual center agents assist patients in scheduling Dr., Procedures appointments, reschedule appointments, ordering medical records, verifying insurances and reviewing billing records
- Ability to handle multiple calls and relay information clearly and accurately
- Ability to resolve issues with patient inquiries in a professional manner
- Following proper phone etiquette based on Physician and Hospital standards and HIPAA regulations.
Education
Diploma in General - General Studies
Dr. Pedro Albizus Campus
Levittown, PR05.1989
Skills
- Oracle
- Cerner
- Cpm
- Insurance Verification
- Medical- Dental Scheduling
- EClinicalWorks
- EMR Systems
- EHR systems
- Dentrix
- Epic
- PHS
- CPM
- ECW
- Star
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Smiles and Co Pediatric Dentistry
07.2024 - Current
PAR (Patient Care Representative)
Walmart Health Center
05.2023 - 08.2024
Patient Care Coordinator
Bright Now Dental
11.2021 - 05.2023
Medical Front Desk Coordinator
Florida Sports Injury and Orthopedic Institute
07.2020 - 08.2021
Bilingual Medical/Dental Scheduler-Customer Service
Community Health Center
06.2018 - 07.2020
Part-Time /Assistant Manager
Dollar Tree Store
09.2017 - 05.2020
Remote Patient Navigator
American Health Connections
07.2015 - 05.2018
Diploma in General - General Studies
Dr. Pedro Albizus Campus
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