July Albright
Laconia,NH
Summary
Dynamic Account Manager with a proven track record at Coca-Cola, excelling in converting leads and fostering robust customer relationships. Skilled in trend forecasting and teamwork, I've significantly enhanced account development and territory management. My approach, blending strategic advertising with exceptional customer service, has consistently driven success and growth.
Overview
16
16
years of professional experience
Work History
Account Manager
Coca-Cola
Belmont, NH
06.2015 - 05.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Established strong relationships with decision-makers and influencers within client organizations.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Addressed customer questions and concerns regarding products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Listened to customer needs to identify and recommend best products and services.
- Collaborated with marketing team to develop promotional materials for clients.
- Resolved customer complaints in a timely manner.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Generated leads through cold calling activities.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Identified customer needs by asking questions and advising on best solutions.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Provided technical support to customers when needed.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed successful customer relationships to boost sales opportunities.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Replenished and arranged items to maintain appearance.
- Prepared monthly financial statements for each account.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Manager
Circle K
Tilton, NH
10.2009 - 07.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Front of House Manager
Northfield Eatery and bakery
Northfield, NH
01.2008 - 10.2009
- Assisted with training new staff members on proper customer service techniques.
- Utilized POS systems to streamline transactions and generate reports.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Resolved problems or concerns to satisfaction of involved parties.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Interviewed, hired and trained new employees.
- Handled guest complaints professionally and efficiently.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Processed payments from customers using various payment methods.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Delegated work to staff, setting priorities and goals.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Assisted staff by serving food and beverages or bussing tables.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Monitored dining room cleanliness and tidiness at all times.
- Responsible for ordering supplies necessary for front-of-house operations.
- Ensured that all front-of-house operations ran smoothly and efficiently.
Education
Associate of Science - Criminal Justice
Hesser
Concord, NH12-2001
Skills
- Account development
- Converting leads
- Trend forecasting
- Needs analysis
- Advertising
- Lead prospecting
- Statement billings
- Teamwork and collaboration
- Customer service
- Customer relationships
- Customer needs assessment
- Territory management
Timeline
Account Manager
Coca-Cola
06.2015 - 05.2024
Assistant Manager
Circle K
10.2009 - 07.2015
Front of House Manager
Northfield Eatery and bakery
01.2008 - 10.2009
Associate of Science - Criminal Justice
Hesser