Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

JULY F. RODRIGUEZ

Bloomfield,USA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Executive AssistantExecutive AssistantPortfolio Executive Assistant ManagerPortfolio Insurance AnalystCustomer Retention Advisor

Location Preference

On-SiteRemoteHybrid
Location: Bloomfield, USA, USJersey City, NJ
Open to relocation: No

Salary Range

$80000/yr - $200000/yr

Summary

Dynamic Business Administrator with over 15 years of expertise in insurance portfolio management and executive support, demonstrating a strong commitment to operational excellence. Proven track record in enhancing customer satisfaction and implementing strategic process improvements within fast-paced environments highlights a results-driven approach. Currently serving as an Executive Assistant at Hilton and The Park Hotel Meadowlands with PM Group, adept at supporting senior management and orchestrating cross-departmental projects to elevate service quality and drive operational efficiency. Passionate about leveraging extensive experience to contribute to organizational success and foster collaborative team environments.

Overview

19
19
years of professional experience

Work History

Executive Assistant

Hilton – The Park Hotel - PM Group
02.2024 - Current
  • Act as right-hand support to the General Manager and assist various departments including Sales, Housekeeping coordinator, HR, Operations, and Food & Beverage.
  • Provide exceptional service to VIP guests, addressing requests, reservations, and complaints, coordinating with departments to resolve issues and enhance guest satisfaction.
  • Supervise and facilitate communication among departments to ensure high standards in guest experience and operational effectiveness.

Executive Assistant

Hudson Group
05.2021 - 12.2023
  • Provided comprehensive administrative support to executive teams, including schedule management, travel arrangements, and report preparation.
  • Assisted HR with maintaining confidential records and interfaced with clients to uphold strong business relationships.

Portfolio Executive Assistant Manager

Seguros Bolivar
10.2014 - 10.2021
  • Led the Accounts Receivable and Billing departments, managing a monthly ledger of $2.5MM for over 5,000 clients across diverse sectors.
  • Implemented a centralized database for payment tracking, reducing delays and improving transparency.
  • Developed an automated policy cancellation system, reducing outstanding balances and increasing collection rates by 40%.
  • Supervised a team of 50 field agents, overseeing recruitment, performance evaluations, and team development.

Portfolio Insurance Analyst

Seguros Bolivar
07.2011 - 10.2014
  • Managed accounts receivable and billing processes, improving efficiency through automation.
  • Contributed to the design and launch of an online billing system, reducing processing time and costs.
  • Centralized accounts receivable functions, enhancing payment accuracy and standardizing invoicing.

Customer Retention Advisor

Seguros Bolivar
07.2006 - 06.2011
  • Oversaw portfolio management for life insurance policies and ensured client satisfaction through close coordination with payroll departments.
  • Spearheaded efforts to optimize collection processes and enhance customer retention through streamlined account management.

Education

BA - Business Administration

Politecnico Grancolombiano
01.2020

Associate Degree - Human Resource Management

Politecnico Grancolombiano
01.2018

Skills

  • Executive Support & Operations Management
  • Cross-Department Coordination & Communication
  • Budget & Financial Management
  • Customer Satisfaction & Retention
  • Process Optimization & Efficiency
  • Profit Growth & Cost Reductions
  • Field Work
  • Accounting Application
  • Staff Training & Development
  • Quality Assurance & Controls
  • Accounts Receivable
  • Administrative support
  • Strong problem solver
  • Information confidentiality
  • Excel spreadsheets
  • Office management

Timeline

Executive Assistant

Hilton – The Park Hotel - PM Group
02.2024 - Current

Executive Assistant

Hudson Group
05.2021 - 12.2023

Portfolio Executive Assistant Manager

Seguros Bolivar
10.2014 - 10.2021

Portfolio Insurance Analyst

Seguros Bolivar
07.2011 - 10.2014

Customer Retention Advisor

Seguros Bolivar
07.2006 - 06.2011

Associate Degree - Human Resource Management

Politecnico Grancolombiano

BA - Business Administration

Politecnico Grancolombiano
JULY F. RODRIGUEZ