Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
ResearchAssistant
Julyah Robbins

Julyah Robbins

Greenwood,IN

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Reliable Shift Leader with [10+] years in the resturant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

19
19
years of professional experience

Work History

Server, Shift Lead, Bartender

O'Charley's Restaurant & Bar
10.2013 - Current
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed performance valuations to identify weakness and develop improvement strategies.
  • Helped store management meet standards of service and quality in daily operations.
  • Responds to and resolves customer questions and concerns.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Workes with POS system to place orders, manage bills and handle complimentary items.

Pre Load Supervisor, Package Car Delivery Driver

UPS
11.2017 - 08.2022
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Loaded and unloaded 30 delivery vans per shift
  • Checked loads against documentation before completing final delivery at destinations.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.

Infant Teacher

ABC Kidz Learning Acadamy
12.2018 - 02.2020
  • Kept classroom and feeding areas clean, neat and safe.
  • Promoted development of social, emotional and communication skills in infants.
  • Used proper sanitizing techniques for toys, surfaces and equipment.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted sensory development by providing access to different textures.
  • Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.

Customer Account Manager

Aarons Sales And Lease Ownership
03.2004 - 09.2007
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Education

No Degree - Phlebotomy

American National University Indianapolis
Indianapolis, IN
06.2016

High School Diploma -

Lutheran High School of Indianapolis
5555 South Arlington Avenue
05.2002

Skills

  • Dining Room Management
  • Reconciling Cash Drawers
  • Food and Beverage Management
  • Overseeing Deliveries
  • Anticipating Guest Needs
  • Safety and Sanitation Standards
  • Regulator Compliance

Additional Information

I'm a very compassionant person. I enjoy helping others when and wherever I can.

Timeline

Infant Teacher

ABC Kidz Learning Acadamy
12.2018 - 02.2020

Pre Load Supervisor, Package Car Delivery Driver

UPS
11.2017 - 08.2022

Server, Shift Lead, Bartender

O'Charley's Restaurant & Bar
10.2013 - Current

Customer Account Manager

Aarons Sales And Lease Ownership
03.2004 - 09.2007

No Degree - Phlebotomy

American National University Indianapolis

High School Diploma -

Lutheran High School of Indianapolis

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Julyah Robbins