Julyssa Miranda
Miami,FL
Summary
Motivational leader and organizational problem solver with advanced supervisor skills, team building, and customer service skills. Proven track record of implementing positive changes to drive company success. Committed to maximizing employee engagement and performance through training, monitoring, and morale-building techniques. Experienced in multi-site call center management, process simplifications, and achieving service benchmarks. Recognized by peers for attention to detail, I am a reliable asset in helping your company achieve its goals. Excellent communication, time management, and computer skills. Dedicated to successfully filling the vacancy at your company.
Overview
17
17
years of professional experience
Work History
Medical Records Clerk
QMC Cares
12.2022 - 12.2024
- Coordinated and organized admissions to ensure accurate billing.
- Ensured patient eligibility verification for accurate billing.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Data Entry Clerk
Medenvios Healthcare
01.2020 - 10.2022
- Focus on providing diabetes-related products.
- Ensured timely communication regarding patients' supply deliveries.
- Maintained up-to-date prescriptions for supply deliveries.
- Create documents for faxing.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
Customer Service Representative
Consumer Credit Relief
01.2012 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Receptionist Secretary
Dr Shine & Restoration
01.2009 - 12.2012
- Managed internal communications by resolving diverse client requests.
- Managed stock replenishment by placing new supply orders.
- Processed and audited financial records to ensure accurate documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Mail Clerk
Hess Kennedy holdings
09.2008 - 10.2009
- Processed all office correspondence through filing and scanning.
- Organized and categorized scanned mail for attorneys.
- Processed requests for court documents.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
CASHIER
SWEET TOMATOES Restaurant
01.2008 - 10.2008
- Handled transactions efficiently and ensured accurate processing.
- Maintained cleanliness and orderliness in dining spaces.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Skills
- Reading Comprehension
- Procedural Documentation
- Administrative Support
- Filing Procedures
- Preparing Deliveries
- Data Documentation
- Active Listening
- Final Reviews
Languages
Spanish
Native or Bilingual
Timeline
Medical Records Clerk
QMC Cares
12.2022 - 12.2024
Data Entry Clerk
Medenvios Healthcare
01.2020 - 10.2022
Customer Service Representative
Consumer Credit Relief
01.2012 - 03.2016
Receptionist Secretary
Dr Shine & Restoration
01.2009 - 12.2012
Mail Clerk
Hess Kennedy holdings
09.2008 - 10.2009
CASHIER
SWEET TOMATOES Restaurant
01.2008 - 10.2008
High School Diploma -
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