Julyssa Vazquez
Norridge,IL
Summary
Eager [Job Title] always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Nanny
Multiple
06.2017 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children basic life skills, manners and personal hygiene.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Customer Support Specialist
Puttshack
11.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Collected vital information to support company and associates through interviews and data analysis.
- Completed [Number] new orders per day with [Number]% accuracy and consistently high customer satisfaction scores.
Project Manager
Fogo De Chao
07.2020 - 11.2020
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
Hostess
Longhorn Steakhouse
06.2019 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Applied Science -
Grand Canyon University
Phoenix, AZHigh School Diploma -
Ridge Wood High School
Norridge, IL06.2020
Skills
- Report Generation
- Problem Resolution
- Project Management
- Good Communication Skills
- Customer Relations
- Data Collection
- Complaint Resolution
- Strategy Implementation
- Materials Development
- Community Relationship Building
Timeline
Customer Support Specialist
Puttshack
11.2021 - 12.2021
Project Manager
Fogo De Chao
07.2020 - 11.2020
Hostess
Longhorn Steakhouse
06.2019 - 04.2020
Nanny
Multiple
06.2017 - Current
Associate of Applied Science -
Grand Canyon University
High School Diploma -
Ridge Wood High School