Jumaane Perry II
Summary
Experienced with client support and issue resolution I am more than adequate support professional with proven ability to deliver high-quality client service and resolve issues effectively. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, with keen ability to meet changing needs and expectations. Proficient in problem-solving and communication, valued for professionalism and reliability.
Overview
10
10
years of professional experience
Work History
Clerk/ Expeditor
USPS
11.2020 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Managed inventory of postal supplies, maintaining organization and readiness for daily operations.
- Operated postal equipment, including sorting machines and scanners, enhancing workflow efficiency.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Oversaw daily workflow of clerical tasks, ensuring adherence to USPS policies and standards.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Key Holder
UNODE50
08.2016 - 07.2019
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on product knowledge and customer service excellence.
- Oversaw cash handling processes, maintaining accuracy in transactions and financial reporting.
- Executed inventory management tasks, including stock replenishment and visual merchandising strategies.
- Led team meetings to communicate goals, motivate staff, and address performance issues effectively.
Assistant Manager
Solstice Sunglasses
02.2016 - 08.2018
- Model and lead store selling and service efforts, while driving store sales and productivity.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Assist with training and supervision of staff to develop and maintain the brand's standards.
- Ensure visual, housekeeping and safety standards are upheld throughout the entire store.
- Collaborated with upper management on marketing initiatives, driving store promotions that boosted revenue.
Lead Customer Relationship's Ambassador
David Yurman Customer Care Center
10.2015 - 07.2016
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Resolved complex inquiries efficiently, ensuring timely follow-up and communication with clients.
- Trained new staff on best practices for customer interactions and product knowledge.
Education
Bachelor of Arts - Journalism Communication
Georgia State University
Atlanta, GA05-2020
Skills
- Sales expertise
- Database entry
- Brand Development
- Store planning & Design
- Office Administration/ Operations
- Telephone etiquette
- Quality management
- Cash handling/ Cash management
- Peer relationships
- Customer satisfaction
Timeline
Clerk/ Expeditor
USPS
11.2020 - Current
Key Holder
UNODE50
08.2016 - 07.2019
Assistant Manager
Solstice Sunglasses
02.2016 - 08.2018
Lead Customer Relationship's Ambassador
David Yurman Customer Care Center
10.2015 - 07.2016
Bachelor of Arts - Journalism Communication
Georgia State University