Juman Zayed

• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Managed maintenance data records and tracked operating information for onsite reference.
• Installed and repaired Invasive Cardiology equipment on clients' premises including replacing parts inside Dell computers, vital patient information acquirement, and amplifiers.
• Facilitated communication between office personnel, subcontractors, and customers.
• Managed administrative tasks such as maintaining customer service logs and internal service records.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Updated and maintained assigned machines per manufacturer specifications.
• Upgraded and modified products and handled special assignments such as tailored to customers' needs.
• Scheduled service calls according to customer location and urgency of need.
• Tested equipment performance and demonstrated operation and servicing best practices.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Performed onsite installation, modification and maintenance of systems and equipment.

. Aided Field Service Engineers in various hospital settings.

(installations, PMs, service calls, and FMIs)

. Assisted with rental DASH monitors checkouts.

. Attended work/hospital related trainings.

• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Logged call information and solutions provided into internal database.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Navigated multiple computer systems and applications to find information.
• Communicated with clients regarding account services, statements, and balances.
• Maintained and managed customer files and databases.
• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
• Generated weekly and monthly reports to highlight customer service performance and measure milestones.
• Managed supplier deliveries around client needs to increase client retention.
• Investigated and resolved accounting, service and delivery concerns.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Monitored student classroom and outdoors activities to promote student safety.
• Prepared students up for the proper examinations.
• Answered questions when applicable to do so.
• Maintained computer operations at opening and closing.
• Stimulated orderly organization where tests are held.

• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Managed office’s bank statements.
• Developed the office's bills track sheet and updated it every month.