Summary
Overview
Work History
Education
Skills
Timeline
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Jumana Nadir

San Diego,USA

Summary

Dynamic Software Engineer with a proven track record at MuleSoft, achieving 99.95% service availability through innovative monitoring solutions. I excel in cross-functional collaboration and customer experience, driving impactful results in cloud infrastructure and performance optimization.

Overview

9
9
years of professional experience

Work History

Software Engineer MTS

MuleSoft (Salesforce)
Remote, USA
04.2022 - 04.2025
  • Production Observability: Led the Critical User Journeys (CUJ) project and achieved 99.95% availability by creating synthetic monitoring test scenarios that aim to simulate and assess the customer perceived availability and latency of 80% of MuleSoft AoV services.
  • Product Availability: Built Grafana monitoring dashboards for real-time results, and Executive reporting. Led Chaos Engineering initiatives and organized Game Days to proactively test system resilience.
  • Cloud Infrastructure Cost to Serve: Helped in cost savings by identifying and decommissioning stale Kubernetes pods, using SQL and Tableau dashboards.
  • Performance and scalability optimizations: Conducted debugging, monitoring, and optimization using APM tools such as New Relic and Grafana, ensuring system reliability and performance.
  • Cross-functional collaboration with development, SRE, and infrastructure teams.

Client Facing Software Engineer

IBM
San Jose, USA
06.2021 - 04.2022
  • Resolved customer issues and improved application testing accuracy for IBM HourGlass.
  • Diagnosed and resolved mainframe errors, boosting system uptime and maintaining Software Development Life Cycle (SDLC).
  • Recognized as Best Team Member by leadership for outstanding team building efforts in a remote work environment during COVID.

Data Analyst

DataPrime Inc.
, USA
12.2020 - 05.2021
  • Developed job-candidate matching algorithm using Python, Selenium, SQL.
  • Supported data-driven recruiting, improving client targeting and revenue.
  • Delivered insights by analyzing KPIs, supporting scalable hiring strategies.

Masters Project

Chronus Health
Mountain View, CA
08.2020 - 05.2021
  • Developed ECG detection platform using Deep Learning and time-series datasets.
  • Built a data pipeline for large signal processing and actionable insights.

Operations Manager

British Council
Gurgaon, India
09.2016 - 10.2018
  • Led cross-functional team in vendor management and project planning for IELTS tests.
  • Streamlined processes ensuring cost-effective service delivery.

Education

M.S. - Software Engineering, Specialization in Data Science

San Jose State University
San Jose, CA
05.2021

M.Sc. - Advanced Computer Science

Manchester Metropolitan University
Manchester, United Kingdom
12.2015

Bachelor of Engineering - Computer Engineering

Nagpur University
India
06.2014

Skills

Data Exploration and Analysis: SQL, Python, MS Excel, Google Sheets

Data Visualization: Tableau, Grafana, Terraform, New Relic

Python ML and Data: Sci-kit Learn, Pandas, NumPy

Automation/Test Tools: Jupyter Notebook, Jira, Jenkins, JMeter

Certifications: Google Cloud Platform, Salesforce Admin

Other: Chaos Engineering, Report Bugs, Agile methodology, READS metrics, UI/API Testing Automation, MuleSoft Anypoint Platform, Kubernetes, Amazon Web Services (AWS), Gather insights from Data

Timeline

Software Engineer MTS

MuleSoft (Salesforce)
04.2022 - 04.2025

Client Facing Software Engineer

IBM
06.2021 - 04.2022

Data Analyst

DataPrime Inc.
12.2020 - 05.2021

Masters Project

Chronus Health
08.2020 - 05.2021

Operations Manager

British Council
09.2016 - 10.2018

M.S. - Software Engineering, Specialization in Data Science

San Jose State University

M.Sc. - Advanced Computer Science

Manchester Metropolitan University

Bachelor of Engineering - Computer Engineering

Nagpur University

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Jumana Nadir