Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jumanah Albury

Brooklyn,United States

Summary

Customer Service Specialist with a tech specialization providing exceptional service while also addressing technical needs. Interacting directly with customers, answering inquiries, resolving complaints, and maintaining service standards. Additionally, my technical expertise allows me to troubleshoot hardware and software issues, ensuring smooth operations for both customers and employees. Whether it’s resolving a technical glitch or ensuring a positive customer experience, I’m here to help!

Overview

5
5
years of professional experience

Work History

Customer Advisor/Small Business Advisor

Microsoft
New York, NY
01.2022 - Current
  • Demonstrated expertise in diagnosing and resolving software and hardware problems, ensuring customer satisfaction.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Proficient in office suites (Microsoft 365).
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Usage of security model in Microsoft Dynamics CRM to protect data integrity and privacy.
  • Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
  • Collaborated with key partners in CSO Marketing to champion initiatives that led to 30% enhancement in user engagement by refining customers journey through in-depth data analysis of interactive demos on Windows 11, BingAI, and Copilot.
  • Consultations with small businesses to assist with product purchases, Microsoft365 Business standard licenses, and product setup.
  • Advised small business clients on utilizing technical tools and platforms to enhance operational efficiency.

Receptionist/Assistant

Klein And Rubeinstein Denistry
02.2020 - 04.2021
  • Greet and register patients upon arrival, assess and address patient needs, and verify insurance coverage and billing information.
  • Document patients' medical and dental histories, vital signs, and record treatment information for patient records with 100% accuracy.
  • Schedule appointments, answer phone calls, emails, and process payments using Dentrix software.
  • Expose intraoral dental diagnostic X-rays in accordance with all guidelines, ensuring patient safety and accurate dental assessments.
  • Usage of Microsoft office applications to keep patients' payment history documented using Microsoft excel, as well as using Microsoft word for doctor's notes, and certified mail.
  • Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.

Data Entry/Medical Biller

AAAMG Leasing Corp
01.2019 - 02.2020
  • Collect prescriptions from doctors' offices entering all diagnosis' in NFBiller system (No fault biller).
  • Prepared patients paperwork for technicians that would supply them with medical equipment prescribed by doctors.
  • Processed insurance claims and appeals, following up with insurance companies and patients on claim status, payment, and resolution of issues.
  • Enter all patients and rental equipment information using Microsoft excel.
  • Provided customer service and support to patients and healthcare providers, answering phone calls and emails, resolving inquiries and complaints, and educating patients on billing, insurance policies, and procedures.
  • Prepared and sent invoices, statements, and receipts to patients and insurance companies, collecting and recording payments, and reconciling accounts.
  • Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues
  • Enhanced data accuracy by meticulously reviewing and correcting errors in data base entries.

Education

High School Diploma -

Plainfield High School
06.2009

Skills

  • Performance Metrics
  • Account Management
  • Product Sales
  • Data Analysis
  • Data Entry
  • Microsoft 365
  • CRM Software
  • Computer Literacy
  • Customer Service
  • Team Player
  • Fast Learner
  • Problem Solving
  • Effective Communication

Timeline

Customer Advisor/Small Business Advisor

Microsoft
01.2022 - Current

Receptionist/Assistant

Klein And Rubeinstein Denistry
02.2020 - 04.2021

Data Entry/Medical Biller

AAAMG Leasing Corp
01.2019 - 02.2020

High School Diploma -

Plainfield High School

Similar Profiles

CREATE PROFILE
Jumanah Albury