Jumecia Stevenson
Euless,TX
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements, and stakeholder engagement procedures to align with strategic goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SME Team Leader
Humana
Work From Home
10.2022 - Current
- Inbound call center setting assisting with FEDVIP, SBBC, Veterans & State of Florida employees
- Explain benefits, provider contract information, claims for dental services
- Streamlined project management by adopting effective delegation techniques and setting clear goals for team members.
- Built strong relationships with cross-functional teams, fostering seamless collaboration in achieving shared organizational objectives.
- Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior.
Customer Service Associate
McKesson
Irving, TX, US
07.2021 - 10.2022
- Company Overview: Mckesson Corporation is an American company Streamlined the provision of pharmaceutical products and advanced customer access to medical supplies.
- Provided health information technology and medical supplies.
Scheduling Coordinator
One call medical
Dallas, TX, US
12.2019 - 07.2021
- Facilitated appointments for worker’s compensation patients in all 50 states.
- Possesses extensive experience in coordinating medical appointments.
- Coordinated diagnostic procedures
Customer Service Representative
Willis Towers Watson
Richardson, TX, US
05.2018 - 11.2019
- Administer health reimbursement accounts and assist participants with enrolling into Medicare and medical insurance
- Support participants with Medicare enrollment
- Managed health reimbursement accounts
Dispatcher
MasTec Advanced Technologies
Coppell, TX, US
06.2017 - 01.2019
- Coordinated technician schedules for DirectTV installations.
- Assist customer with technical support
- Assisted technicians in troubleshooting technical problems.
- Deliver customer service solutions by proving technical support to customers
Reservations Agent
Virgin America Airlines
Dallas, TX, US
06.2016 - 06.2017
- Handled reservations for Virgin America.
- Modified existing reservations if needed.
- Inbound call center
- Promoted to Floor walker and assisted any agents that may need assistance
Education
High school diploma -
Jonesboro Hodge High School
Associate's degree - Healthcare management
Colorado Technical University-Online
Colorado Springs, CO12.2020
Skills
- Attention to detail
- Customer Service
- Call Center
- Dispatch
- Customer Support
- Medical scheduling
- Patient Care
- Strategic thinking
- Training and mentoring
- Strong analytical skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Task prioritization
- Analytical thinking
- Conflict resolution
- Customer relationship management
- Goal setting
- Professionalism
- Continuous improvement
- Time management abilities
- Written communication
- Project management
- Project planning
- Performance metrics
- Analytical skills
- Issue research
- Experience in leadership
- Business ethics
Certification
- Certified Nursing Assistant, 05/01/16, Present
- CPR certified, 11/01/15, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
SME Team Leader
Humana
10.2022 - Current
Customer Service Associate
McKesson
07.2021 - 10.2022
Scheduling Coordinator
One call medical
12.2019 - 07.2021
Customer Service Representative
Willis Towers Watson
05.2018 - 11.2019
Dispatcher
MasTec Advanced Technologies
06.2017 - 01.2019
Reservations Agent
Virgin America Airlines
06.2016 - 06.2017
High school diploma -
Jonesboro Hodge High School
Associate's degree - Healthcare management
Colorado Technical University-Online