Jumirey Mejia Martinez
Baytown,TX
Summary
Proven leader with a track record of fostering teamwork and collaboration at Buc-ee's, enhancing team performance and customer satisfaction. Skilled in problem-solving and people management, I've effectively motivated teams to surpass targets and implemented continuous improvement practices, achieving significant service quality enhancements. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Detail-oriented individual with exceptional communication and project management skills. I am self-motivated and have ability to handle multiple tasks effectively and efficiently in fast-paced environments. Takes proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am a fast learner, always eager, and ready to learn in grow.
Overview
7
7
years of professional experience
Work History
Team Leader
Buc-ee's
08.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance every couple of months, against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Enhanced visual merchandising displays for increased foot traffic and higher sales conversion rates.
- Provided exceptional customer service through active listening, problem-solving skills, and clear communication with patrons.
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Wait Staff Member
Floyd's Cajun Seafood Beaumont
10.2020 - 03.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Assistant Manager
McDonald's
04.2017 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
High School Diploma -
Ross Sterling High School
Baytown, TX05.2013
Skills
- People Management
- Complex Problem-Solving
- Conflict Resolution
- Safety processes and procedures
- Client Support
- Performance Evaluations
- SMART goals
- Multitasking
- Audit reporting
- Active Listening
- Excellent Communication
- Professionalism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Buc-ee's
08.2022 - Current
Wait Staff Member
Floyd's Cajun Seafood Beaumont
10.2020 - 03.2022
Assistant Manager
McDonald's
04.2017 - 02.2019
High School Diploma -
Ross Sterling High School