Jumoke Onyenobi
Richmond,TX
Summary
Dynamic Customer Support Specialist with a proven track record at Fiserv, adept at resolving complex inquiries and enhancing customer satisfaction. Skilled in problem-solving and CRM, I effectively advocate for customers while identifying their needs, ensuring efficient service delivery and fostering positive relationships. Committed to improving organizational reputation through proactive engagement.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Fiserv
02.2020 - Current
- Resolved customer inquiries through phone, email, and chat channels.
- Documented and tracked support tickets in ticketing systems for efficient resolution.
- Assisted customers with troubleshooting technical issues related to software products.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
- Respond to emails to address customers concerns and requests.
- Place outbound calls to customers regarding service-related issues
- Assisting customers in ordering and activating transponders.
- Assisting customers in updating personal information on their accounts, taking rebill and violation payments.
- Forwarding customers request to the appropriate departments and providing resolutions to their concern.
- Help to resolve customer’s issues before escalating.
- Ensure proper documentation of all customers request and keep records of all conversations in our call center database in comprehensible way.
Customer Service Officer
Quantum Financial Management
04.2024 - 10.2025
• Addressed a high volume inbound and outbound calls and emails in a timely manner.
Place outbound and inbound calls to customers regarding sales and service-related issues.
•Answer questions about the product details, product sales, issues with repairs, return and customer experience with the company products.
Enhance organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to improve customer satisfaction.
• Act as an advocate for customers within scope of company policies and procedures.
• Identifying and assessing customers’ needs to achieve customer satisfa
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Representative
Home Depot
02.2023 - 02.2024
- Guided customers in resolving product-related questions and placing orders efficiently.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate inventory records using point-of-sale systems.
- Collaborated with team members to enhance overall customer satisfaction levels.
Education
Bachelor of Arts -
University of Lagos
NigeriaSkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Enhance organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to improve customer satisfaction
- Act as an advocate for customers within scope of company policies and procedures
- Identifying and assessing customers’ needs to achieve customer satisfaction
Timeline
Customer Service Officer
Quantum Financial Management
04.2024 - 10.2025
Customer Service Representative
Home Depot
02.2023 - 02.2024
Customer Support Specialist
Fiserv
02.2020 - Current
Bachelor of Arts -
University of Lagos