Ju’Mya Huntley
Monroe,NC
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated at Circle K through expert conflict resolution and critical thinking. Skilled in both customer service and machine operation, achieving high accuracy in transactions and product quality. Excelled in complaint handling and team collaboration, significantly improving service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle K
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Machine Operator
2 Hounds Design
07.2023 - 12.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Front End Associate
Walmart
10.2022 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
Education
Monroe High School
Monroe, NC06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Complaint Handling
Timeline
Customer Service Representative
Circle K
02.2024 - Current
Machine Operator
2 Hounds Design
07.2023 - 12.2023
Front End Associate
Walmart
10.2022 - 01.2023
Monroe High School
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