JUNÉ COCHRAN

- Manage high-profile and complex government clients with book of business ranging from $15M to $40M in annual revenue. - Consistently achieve revenue, client retention, and profitability goals. - Identify growth opportunities and address escalated client concerns, providing timely updates to Team Leader. - Present renewals and recommendations, coordinating benefit changes and unit additions with Implementation and Contracting teams. - Serve as overall project manager for new sales implementations, collaborating with Sales Team to ensure seamless execution. - Design and finalize benefit proposals, oversee group communication needs, and coordinate benefit fair requirements. - Ensure timely delivery of requested reports, satisfaction results, and performance guarantees to clients.

• - Maintained confidentiality of sensitive medical records and supported HEDIS/Risk Adjustment initiatives. - Developed and delivered training programs for health information technology, including creation of operational manuals. - Collaborated with healthcare providers to ensure accuracy of patient information in system. - Addressed and clarified coding discrepancies in consultation with medical personnel. - Ensured compliance with regulations through meticulous review of records.

• - Led team to achieve 98% chart collection rate for 2017 and 2018 HEDIS seasons. - Collaborated with providers to enhance Medicare STARS ratings. - Developed comprehensive annual HEDIS project plans, ensuring timely completion. - Managed daily operations across multiple departments, optimizing efficiency. - Supported HR in employee recruitment, hiring, and termination processes.

• - Built and led team of 15 Practice-Based Support Coordinators in provider offices across Downstate New York. - Trained field-based employees for independent work in provider offices. - Set and achieved targets for appointments, gap closures, and case management. - Maintained provider relationships through regular visits and developed provider-specific strategies for high HEDIS ratings.