Jun Han
Union City,CA
Summary
Results-oriented professional with a strong background in customer service, restaurant operations, and warehouse management. Seeking a challenging position where I can leverage my customer relations skills, troubleshooting expertise, and experience in maintaining a positive company image to contribute to the success and growth of an organization.
Overview
13
13
years of professional experience
Work History
HP Indigo Operator
All American Label
Dublin, CA
04.2018 - 12.2022
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Proofed all job orders, securing client approval prior to production.
- Attained certification as a Level 1 operator, demonstrating proficiency in press operation.
- Collaborated with team members to meet production targets and deliver customer orders on time.
Customer Service Representative Agent
Netflix, DVD.com
Fremont, CA
09.2015 - 08.2018
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
Host/Restaurant Waiter
Ume Sushi
Pleasanton, CA
01.2010 - 09.2014
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Front-End Associate & Night Merchandiser
Costco
Livermore, CA
10.2010 - 09.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Gained experience in cash handling and maintaining a clean and organized store front.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted to night merchandiser role for restocking and maintaining product displays.
- Demonstrated attention to detail in organizing merchandise and ensuring a pleasant shopping experience for customers.
- Developed strong teamwork and time management skills while working in a fast-paced environment.
Education
High School Diploma -
Dougherty Valley High School
San Ramon, CA06.2010
Skills
- Supply Management Expertise
- Monitor Equipment
- Color Correcting
- Quality Standards
- Safety Guidelines
- Attention to Detail
- Customer Account Management
- Calm and Professional Under Pressure
- Special Requests
- Troubleshooting and Resolution
- Customer Retention Strategies
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
HP Indigo Operator
All American Label
04.2018 - 12.2022
Customer Service Representative Agent
Netflix, DVD.com
09.2015 - 08.2018
Front-End Associate & Night Merchandiser
Costco
10.2010 - 09.2013
Host/Restaurant Waiter
Ume Sushi
01.2010 - 09.2014
High School Diploma -
Dougherty Valley High School