Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jun Han

Union City,CA

Summary

Results-oriented professional with a strong background in customer service, restaurant operations, and warehouse management. Seeking a challenging position where I can leverage my customer relations skills, troubleshooting expertise, and experience in maintaining a positive company image to contribute to the success and growth of an organization.

Overview

13
13
years of professional experience

Work History

HP Indigo Operator

All American Label
04.2018 - 12.2022
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Proofed all job orders, securing client approval prior to production.
  • Attained certification as a Level 1 operator, demonstrating proficiency in press operation.
  • Collaborated with team members to meet production targets and deliver customer orders on time.

Customer Service Representative Agent

Netflix, DVD.com
09.2015 - 08.2018
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.

Host/Restaurant Waiter

Ume Sushi
01.2010 - 09.2014
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Front-End Associate & Night Merchandiser

Costco
10.2010 - 09.2013
  • Helped customers complete purchases, locate items, and join reward programs.
  • Gained experience in cash handling and maintaining a clean and organized store front.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted to night merchandiser role for restocking and maintaining product displays.
  • Demonstrated attention to detail in organizing merchandise and ensuring a pleasant shopping experience for customers.
  • Developed strong teamwork and time management skills while working in a fast-paced environment.


Education

High School Diploma -

Dougherty Valley High School
San Ramon, CA
06.2010

Skills

  • Supply Management Expertise
  • Monitor Equipment
  • Color Correcting
  • Quality Standards
  • Safety Guidelines
  • Attention to Detail
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Special Requests
  • Troubleshooting and Resolution
  • Customer Retention Strategies

Languages

Korean
Native or Bilingual
English
Native or Bilingual

Timeline

HP Indigo Operator

All American Label
04.2018 - 12.2022

Customer Service Representative Agent

Netflix, DVD.com
09.2015 - 08.2018

Front-End Associate & Night Merchandiser

Costco
10.2010 - 09.2013

Host/Restaurant Waiter

Ume Sushi
01.2010 - 09.2014

High School Diploma -

Dougherty Valley High School

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Jun Han