JUN HAN
Union City,CA
Summary
Motivated and experienced professional aspiring to a leadership role where I can utilize my expertise in customer relations, troubleshooting, and operations management to inspire and guide teams, ensuring alignment with company goals and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Material Handler
Imprimus
07.2023 - 09.2024
- Managed inventory, ensuring accurate records and efficient stock levels.
- Implemented safety guidelines to maintain a secure work environment.
- Monitored and maintained equipment to ensure operational efficiency.
- Created standard operating procedures to improve efficiencies in receiving raw materials and stocking them for later use.
- Ensured adherence to quality standards through meticulous attention to detail.
- Demonstrated versatility by operating a rewinder, flexo press, and HP Digital press as needed.
HP Indigo Operator
All American Label
04.2018 - 12.2022
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors, and special printing instructions.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Proofed all job orders securing client approval prior to production.
- Attained certification as a Level 1 operator demonstrating proficiency in press operation.
- Collaborated with team members to meet production targets and deliver customer orders on time.
- Demonstrated versatility by operating a rewinder, flexo press, and HP Digital press as needed.
Customer Service Representative Agent
Netflix DVD.com
09.2015 - 08.2018
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Earlier Experience
- Host/Restaurant Waiter, Ume Sushi – Pleasanton, CA (Jan 2010 to Sep 2014)
- Front-End Associate & Night Merchandiser, Costco – Livermore, CA (Oct 2010 to Sep 2013)
Education
High School Diploma -
Dougherty Valley High School
San Ramon, CA06.2010
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Special Requests Handling
- Troubleshooting and Resolution
- Customer Retention Strategies
- Supply Management Expertise
- Equipment Monitoring
- Quality Standards Adherence
- Safety Guidelines
- Attention to Detail
- Versatile Equipment Operation
- Leadership and Team Development
- Goal Setting and Achievement
LANGUAGES
Korean: Native or Bilingual
English: Native or Bilingual
Timeline
Material Handler
Imprimus
07.2023 - 09.2024
HP Indigo Operator
All American Label
04.2018 - 12.2022
Customer Service Representative Agent
Netflix DVD.com
09.2015 - 08.2018
High School Diploma -
Dougherty Valley High School
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