Jun Hong
UC Merced Dining Services
Merced,United States
1
Certification
4
years of professional experience
Dedicated graduate worker with extensive experience in customer service, sales, and operational support. Delivered exceptional service, enhancing customer experiences and completing tasks efficiently while adhering to safety protocols and company policy. Proven ability to maintain cleanliness and organization in high-traffic environments, contributing to a welcoming atmosphere. Strong communication and problem-solving skills developed through diverse roles, ensuring satisfaction and smooth operations.
Work History
Dining Associate
11 Months- Supported dining operations through various maintenance and service tasks. Ensured efficient customer service and resource management. Assisted in food preparation and refuse disposal. Maintained cleanliness and organization in dining areas.
- Delivered exceptional customer service to enhance dining experience.
- Managed dishwashing and bussing to ensure smooth operations.
- Assisted in food preparation, adhering to safety standards.
- Maintained cleanliness, contributing to a welcoming environment.
Forage Virtual Internship
1 Month- Facilitated virtual banking internship focusing on administrative tasks. Developed essential social, psychological, and leadership skills for addressing high-profile clientele's financial and entrepreneurial needs. Engaged in team projects to enhance problem-solving abilities.
- Cultivated strong communication skills through client interactions.
- Coordinated tasks efficiently to support team objectives.
- Implemented feedback mechanisms to improve service delivery.
Sales Representative
7 Months- Communicated with prospective customers online and in person to showcase Vector Marketing's high-quality products. Demonstrated products effectively while maintaining Vector Marketing's brand reputation.
- Achieved first promotion to sales team representative within two days by selling over $1000 of products across three appointments.
- Communicated product benefits to potential clients.
- Demonstrated product effectiveness during sales presentations.
- Maintained high standards of customer service.
Delivery Driver
10 Months- Transported food and beverages from restaurants and stores to customers across multiple cities. Communicated effectively with customers to resolve order issues, delays, and item availability. Maintained high standards of service and customer satisfaction.
- Achieved a customer satisfaction rating of 97% through efficient deliveries.
- Prevented and addressed order cancellations or rejections by adhering to delivery protocols.
Package Handler
2 Months- Sorted and grouped packages based on contents, size, and destination. Loaded packages into appropriate delivery vehicles while ensuring security and integrity throughout the delivery process. Maintained high standards of care for all packages.
- Sorted packages efficiently, achieving accurate delivery timelines.
- Ensured secure handling of packages, reducing damage rates.
Education
Bachelor of Science - Management & Business Economics
- Graduated from UC Merced in the academic field of Social Sciences, Humanities, and the Arts in May of 2026 with a 3.5 GPA and a Bachelor's Degree in Management & Business Economics.
Skills
Sales
Customer service
Communication skills
Food preparation
Problem-solving
Time management
Team coordination
Accomplishments
- Collaborated with the No Limits for Deaf Children nonprofit organization in Culver City, CA, to lead members of BSA Troop 871 in producing and transporting 500 transparent masks for deaf children to use during the COVID-19 pandemic, demonstrating strong leadership skills and earning the rank of Eagle Scout in January of 2022.
Certification
- Food Handler Certification (#4555991) earned on January 28, 2025, by completing the Food Handler Certification Exam administered by The Always Food Safe Company. Expires on January 28, 2028.
Personal Information
- Date of Birth: 2004-04-24
- Nationality: Korean
- Driving License: Y7424411
Timeline
Forage Virtual Internship
Bank of America
09.2025 - 10.2025Read More
Dining Associate
UC Merced Dining Services
01.2025 - 12.2025Read More
Sales Representative
Vector Marketing
06.2024 - 01.2025Read More
Delivery Driver
UberEATS
05.2023 - 03.2024Read More
Package Handler
UPS
06.2022 - 08.2022Read More
University of California, Merced
Bachelor of Science from Management & Business Economics
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