Jun Mateo
Orlando,FL
Summary
Seeking a management position at Sprouts farmers market utilizing extensive management experience and passion for customer service.
Helpful Produce Manager experienced in produce department responsibilities, including ordering, receiving, merchandising, stocking, and hiring, and training new staff members. Dedicated to maintaining full and fresh produce department through proper rotation of products. Delights customers with freshest inventory and selection available.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Produce Department Manager
Sprouts Farmers Market
08.2018 - Current
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
- Successfully managed seasonal transitions within the department, offering a diverse range of products year round.
- Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
- Developed strong vendor relationships for consistent product availability and competitive pricing.
- Implemented creative merchandising strategies, resulting in increased sales and profitability.
- Streamlined department processes for increased efficiency and productivity.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
- Coordinated with other departments for cross-merchandising opportunities, increasing visibility of produce offerings throughout the store.
- Responded proactively to market trends by introducing new products or modifying existing offerings accordingly.
- Enhanced customer satisfaction by providing exceptional product quality and freshness.
- Established performance metrics for staff members, regularly reviewing progress toward individual goals as well as overall department objectives.
- Maximized use of available space through effective layout planning and product placement strategies in the department area.
- Collaborated with store management to achieve overall store goals and targets.
- Maintained accurate records of employee schedules, time-off requests, payroll submissions for efficient workforce management.
- Conducted regular staff training sessions to ensure proper handling of produce items and compliance with food safety standards.
- Managed department budget, optimizing expenses for maximum return on investment.
- Fostered a positive work environment, leading to high employee morale and retention.
- Led team meetings to communicate updates on company policies or initiatives while promoting open dialogue among staff members for continuous improvement.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Priced produce to achieve margin and sales goals.
- Maintained produce area and kept produce storage area clean and sanitary.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Selected items for specials and marked down items to reduce losses.
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
Trade Show Builder
Absolute Exhibits
02.2017 - 08.2018
- Worked closely with leaders throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Used personal expertise and craftsmanship to complete residential and commercial renovations.
- Developed detailed construction plans and organized required materials to maintain productivity.
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
- Loaded and unloaded materials onto trucks and trailers.
- Worked on sites, installing roofs and other exterior components.
- Installed drywall, siding and other structural components.
Assistant Manager
Freshfields farm
03.2011 - 11.2017
- Managed produce department
- Increased department's sales by over 20% for the summer and winter seasons
- Trained new and current employees to improve job performance
- Received shipments of products and ensured that were high quality and are acceptable to the fresh fields Farm standards
- Ensured that sales floor is well maintained
- Stocked and rotated product as needed
- Assisted the wrap team when product was low
- Provided the best possible customer service experience when asked
- Ensured that all hourly employees are working sufficiently and maintaining safe work environment
- Provided feedback to the produce manager about current employees and their performance
- Placed orders for specific products through approved vendors
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Stocker
Walmart
01.2017 - 02.2017
- Loaded and unloaded shipments
- Organized backroom spaces
- Constructed displays
- Stocked products on shelves
- Ensured aisles are neat and areas are clean
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Answered customer questions and provided detailed product information.
Education
High School Diploma -
Paniki High School
Philippines04.2009
Skills
- Operational efficiency
- Merchandising strategies
- Employee scheduling
- Ordering procedures
- Promotion planning
- Customer service
- Retail management experience
- Retail inventory management
- Purchasing and planning
- Inventory replenishment
- Pricing strategy
References
Available upon request.
Key Qualifications
- Over 13 years of extensive experience in a fast-paced retail environment.
- Consistent in achieving store sales quotas over my entire employment span.
- Recognized as a top sales-person in my company
- Allstar of the store
- 100% on time record.
- Passionate about great customer service through listening, a positive attitude, and prompt follow-up.
Languages
English
Timeline
Produce Department Manager
Sprouts Farmers Market
08.2018 - Current
Trade Show Builder
Absolute Exhibits
02.2017 - 08.2018
Stocker
Walmart
01.2017 - 02.2017
Assistant Manager
Freshfields farm
03.2011 - 11.2017
High School Diploma -
Paniki High School
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