Jun Ye
Roach,New York
Summary
Dynamic leader with a proven track record at Ktown, enhancing customer loyalty and streamlining operations. Excelled in team management and customer engagement, significantly improving service quality. Skilled in inventory control, fostering a customer-oriented atmosphere, and driving staff excellence. Achieved notable success in operational efficiency and customer satisfaction. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Ktown
02.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Assistant Manager
Essen Delicassen
01.2015 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Front Office Manager
Honors Review Learning Center
01.2011 - 01.2013
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Bachelor of Science - Chemical Engineering
University of Ottawa
Canada05.2009
Skills
Team Management
Inventory control and record keeping
Customer Engagement
Staff Management
Passion for customer satisfaction
Customer-Oriented
Food Service Background
Customer loyalty
Certification
- HVAC Excellence Professional Technician Certification - HVAC Excellence.
- TEFL Certification (Teaching English as a Foreign Language) - Various accredited providers.
- Real Estate Salesperson License - [State] Real Estate Commission.
Languages
Korean
Professional Working
Timeline
Restaurant Manager
Ktown
02.2017 - Current
Assistant Manager
Essen Delicassen
01.2015 - 01.2018
Front Office Manager
Honors Review Learning Center
01.2011 - 01.2013
- HVAC Excellence Professional Technician Certification - HVAC Excellence.
- TEFL Certification (Teaching English as a Foreign Language) - Various accredited providers.
- Real Estate Salesperson License - [State] Real Estate Commission.
Bachelor of Science - Chemical Engineering
University of Ottawa
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