Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juna Mezadieu

Orange Park,FL

Summary

Experienced and passionate fraud analyst with 6 years of expertise in investigating and identifying fraudulent activities. Committed to finding answers and satisfying clients, interdepartmental personnel, and maintaining customer relationships. Skilled in communication, persuasion, and team collaboration, with a strong focus on adapting to changing needs. Dedicated to upholding Citi's mission of serving as a trusted partner to clients by responsibly providing financial services that enable growth and economic progress.

Overview

6
6
years of professional experience

Work History

SIU SAR Submitter

Citibank
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.

Fraud Analyst

Citibank
08.2018 - 01.2024
  • Develop and maintain working knowledge of business/industry standards and practices
  • Perform short- and long-term forecasting analysis and standardized fraud analysis
  • Demonstrate fundamental understanding of how teams interacts with others in accomplishing the objectives of the area
  • Identify inconsistencies in data or results and exchange information in a concise and logical way


  • Directly responsible for 60+ inbound calls on fraud issues and questions from other operational departments
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Contacted customers directly to notify them of fraudulent activity and minimize impacts
  • Quickly learned new skills and applied to daily task, improving efficiency and productivity
  • Maintained energy and enthusiasm in a fast-paced environment
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.

Education

Business Analyst

Virginia College
Jacksonville Fl
06.2017

Skills

  • Microsoft Office and Excel functions
  • Concise Written and Verbal communication
  • Adhering to Policies, Procedures and Government Standards
  • Data & Transaction Analysis
  • Exemplary Client Support & Satisfaction
  • Special Projects ( onsite events, new hire training/coaching & team focal roles)
  • Managing and Reporting Control Issues
  • Goal oriented
  • Product knowledge
  • Adaptability and dependability
  • Inbound and outbound calls

Timeline

SIU SAR Submitter

Citibank
01.2024 - Current

Fraud Analyst

Citibank
08.2018 - 01.2024

Business Analyst

Virginia College

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Juna Mezadieu