Junae Farmer
Customer Service Representative
Arlington,TX
Summary
8 years of customer service experience. Award-winning and reliable. Skilled in issue resolution, remote communication, product knowledge, and building positive customer relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Medical City Arlington
Arlington, TX
05.2021 - Current
- Handles an average of 50 patients’ inquiries daily via phone, chat, and email
- Resolves 80% of patients’ complaints within 24 hours, minimizing escalations
- Logs and tracks 200+ patients’ interactions weekly using CRM software
- Identifies and assesses patients’ needs to achieve satisfaction.
Customer Care Associate
Six Flags Over Texas
Arlington, TX
01.2018 - 05.2021
- Provided knowledgeable responses to guests’ questions and elevated more complex cases to appropriate staff as needed via phone, chat, and email
- Updated account history and followed up with guests to ensure their needs were met
- Adhered to the service level agreements and consistently met production goals daily
- Collaborated with various departments, management, and guests to resolve client inquiries decreasing guests’ complaints by 30%.
Lead Universal Counselor
Hilton Grand Vacations
Las Vegas, NV
03.2015 - 12.2017
- Managed emergency calls, ensuring timely assistance in 99% of cases
- Solved client problems, updated account history, and followed up with guests
- Trained nearly 150 new agents in call center protocols and customer service
- Coordinated with other departments to resolve customer issues within 24 hours.
Education
High School Diploma - undefined
Skills
- Multi-tasking Communication Self-starter
- Microsoft Office Analytical Adaptability
- Account Management
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Excel
- Staff Training
- Microsoft Word
- Active Listening
- Problem-Solving Ability
- Typing Proficiency
- Customer Data Confidentiality
- Call Center Operations
- Billing Adjustments and Refunds
- Time Management
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionPersonal development programsTimeline
Customer Service Representative
Medical City Arlington
05.2021 - Current
Customer Care Associate
Six Flags Over Texas
01.2018 - 05.2021
Lead Universal Counselor
Hilton Grand Vacations
03.2015 - 12.2017