Junae Russell
Palm Springs
Summary
Extremely responsible youth willing to accept a position to increase experience within the realm of customer services. Hard working team-player with proven ability to commit to projects from start to finish. Recognized for exceptional ability to create trust and build lasting relationships. Strong communication skills.
Overview
9
9
years of professional experience
Work History
Bartender
Applebee's Neighborhood Grill & Bar
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Agent
Teleperformance
01.2016 - Current
- Company Overview: Teleperformance is a global leader in customer experience management
- Responds to customer phone inquiries regarding all aspects of client business, in a timely, accurate and professional manner, consistently meeting all guidelines
- Teleperformance is a global leader in customer experience management
Shift Leader
Applebee's Grill + Bar
03.2019 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Dietary Aide
Arbor Oaks
01.2016 - 12.2016
- Took order from patron for food and beverage, writing order down and memorizing it
- Cleaned and arranged assigned station, including side stands, chairs, and table pieces, such as linen, silverware, and glassware
- Filled salt, pepper, sugar, cream, condiment, and napkin containers
- Obtained and replenished supplies of food, tableware, and linen
Education
Bachelor of Arts - Accounting
University of Michigan, Flint
Flint, MI05-2026
Associate of Arts - Business Administration And Management
Charles Stewart Mott Community College
Flint, MI05-2023
Diploma Program - Computer and Network Technician
Florida Career College
12.2016
H.S. Diploma -
Jack Hayward High School
Freeport, Grand Bahama12.2015
H.S. Diploma -
Jack Hayward High School
12.2009
Skills
- Track record of working quickly, correctly, and professionally
- Excellent verbal communication skills
- Positive attitude
- Ability to multitask
- High degree of service orientation
- Capable of standing for extended periods of time
- Able to work beyond duty time including evenings and weekends
Special Skills And Abilities
- Track record of working quickly, correctly, and professionally
- Excellent verbal communication skills
- Positive attitude and ability to multitask
- High degree of service orientation
- Capable of standing for extended periods of time
- Able to work beyond duty time including evenings and weekends
Timeline
Bartender
Applebee's Neighborhood Grill & Bar
07.2024 - Current
Shift Leader
Applebee's Grill + Bar
03.2019 - 01.2024
Agent
Teleperformance
01.2016 - Current
Dietary Aide
Arbor Oaks
01.2016 - 12.2016
H.S. Diploma -
Jack Hayward High School
H.S. Diploma -
Jack Hayward High School
Bachelor of Arts - Accounting
University of Michigan, Flint
Associate of Arts - Business Administration And Management
Charles Stewart Mott Community College
Diploma Program - Computer and Network Technician
Florida Career College
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