Junaed Hossen
747 Oneta Dr.,GA
Summary
I have an experience more than 10 years in the well reputed company Moe's Southwest Grill & Titto's Pizaa food service Operations with comprehensive background in food preparation, customer service and sanitation regulations. Strengths include maintaining high standards of cleanliness, quickly learning new tasks, and working efficiently under pressure. Proven ability to contribute positively to team efforts, resulting in improved overall customer satisfaction. Previous roles have seen increased efficiency and improvements in food safety practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Titto's Pizza
2000 Delowe Dr. Atlanta, GA
02.2023 - 09.2024
- Developed strategies to optimize branch operations.
- Resolved customer complaints in a timely manner.
- Implemented new operational procedures to enhance customer experience.
- Managed inventory levels of cash, supplies, and other resources.
- Recruited, interviewed, and trained new employees as needed.
- Managed branch files per record keeping and compliance requirements.
- Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Supported outside sales force in servicing and obtaining new business.
- Established and built customer relationships through targeted outreach and initiatives.
- Assisted in the development and implementation of food safety policies and procedures.
- Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
- Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
- Developed menus in collaboration with chefs and kitchen staff while ensuring cost-effectiveness and customer satisfaction.
- Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
- Maintained records of purchase orders, receipts, inventories, production sheets.
- Supervised daily operations of the kitchen staff to ensure efficient workflow.
- Managed daily operations of the food service department, ensuring compliance with health and safety standards.
- Negotiated contracts with suppliers, securing favorable terms and quality products.
- Ensured compliance with all local, state, and federal regulations regarding food preparation and safety.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Distributed food to service staff for prompt delivery to customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Branch Operations Manager
Moe's Southwest Grille
3515 Chamblee Tucker Rd, GA
01.2014 - 11.2022
- Coordinated customer service initiatives and staff training.
- Developed strategies to optimize branch operations.
- Monitored staff performance and provided feedback.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of financial transactions.
- Organized daily workflow to maximize efficiency and productivity.
- Performed routine audits of branch operations to identify areas for improvement.
- Implemented new operational procedures to enhance customer experience.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Managed inventory levels of cash, supplies, and other resources.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Provided guidance on best practices for handling difficult customers or situations.
- Managed branch files per recordkeeping and compliance requirements.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Education
Associate of Arts -
Wali Newaz Khan College
Bangladesh03-2008
High School Diploma -
Azim Uddin High School
Bangladesh01-2006
Skills
- Customer service
- Branch operations management
- Sales planning
- Client relationship management
- Operational reports
- Excellent work ethic
- Revenue enhancement
- Strong interpersonal skills
- Goals and performance
- Team supervision
- Employee monitoring
- Relationship management
- Project management
- Strong team-builder
- Key performance indicators
- Relationship building
- Staff management
- Business development
Languages
English
Full Professional
Spanish
Professional
Bengali
Native/ Bilingual
Certification
Drivers Licenses No. 0585540739, GA USA.
Timeline
Branch Operations Manager
Titto's Pizza
02.2023 - 09.2024
Branch Operations Manager
Moe's Southwest Grille
01.2014 - 11.2022
Associate of Arts -
Wali Newaz Khan College
High School Diploma -
Azim Uddin High School
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