Junaid Mohammed
Fremont,USA
Summary
IT Support Engineer with 4+ years of experience diagnosing and resolving complex hardware and software issues. Proficient in managing and optimizing Windows, Linux, and macOS environments, as well as networking protocols including TCP/IP, DNS, DHCP, and VPNs. Skilled in system imaging, Active Directory management, and endpoint security solutions. Demonstrated ability to improve system performance, ensure uptime, and provide end-user support while prioritizing SLA compliance and conducting root cause analysis.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
World Market (Robert Half)
06.2024 - Current
- Managed and resolved tickets using Freshservice and Jira, ensuring timely and effective solutions to user issues
- Diagnosed and troubleshot network connectivity issues across WAN, LAN, and VLAN configurations for store devices, resulting in enhanced operational efficiency
- Administered and optimized virtual machines in Azure, enhancing system performance and resource allocation
- Conducted testing, imaging, and deployment of Raspberry Pi4 devices, contributing to innovative project implementations
- Configured and tested Theatro server for enhanced communication and operational efficiency within the team
- Resolved issues with Toshiba POS registers, providing critical support to maintain sales operations
- Utilized Active Directory for user account management, permissions, and security protocols
- Supported multiple Mobile Device Management (MDM) solutions, including ex-Soti, Intune ensuring effective device administration and security
- Coordinated with third-party vendors to troubleshoot and resolve hardware and software issues, ensuring uninterrupted service delivery
- Integrating Intune with Azure AD for user and group-based policy application
- Managing both corporate and personal apps through Intune, including app deployment, configuration, and license management
- Acting as a point of contact for escalated technical issues with vendors, ensuring that issues are resolved in a timely manner and minimizing operational downtime
- Leading or assisting in incident response activities related to network downtime, breaches, or performance issues, including root cause analysis and reporting
IT (Technical support)
Innowi
08.2022 - 06.2024
- Management of LAN and WAN infrastructure, using Routers & Switches
- Perfection in configuration of, TCP/ IP, DNS, DHCP, IIS (web Server), POP3, Proxy Configuration
- Installation, Configuration and Implementation of Windows server
- Experience with Remote Systems Management, Branch Office & Remote User Connectivity
- Experience with managing mail server (Microsoft exchange, Microsoft outlook, outlook express)
- Migrating from VMware to Microsoft Hyper-V
- Exchange Server, creating & maintaining the Mailboxes and Troubleshooting Mail related Issues
- Careful attention to Troubleshooting Hardware, Software & Network Issues
- Implementing network security best practices and policies, such as access control, network segmentation, and VPN management
- Managing and troubleshooting firewalls, intrusion prevention systems (IPS), and other security appliances to protect the network from cyber threats
IT Specialist (Help Desk)
247.Ai
04.2020 - 06.2022
- Provided VPN and software application support for employees
- Used the commands Ping and Trace Route to connect to IP addresses
- Perform remote diagnostics, problem solving, installation assistance, and system modifications
- Daily backup system and store it in an offsite location
- Create user accounts and reset passwords
- Troubleshoot cable issues, install jacks, patch cables, and patch panels
- Connect personal computers, terminals, and printers to existing data networks
- Activate2FA, scan for malware, setting up firewalls
Education
Master of Science - Information Studies
Trine University
12.2023
Bachelors - Computer Science
Osmania University
10.2021
Skills
- Software/Hardware Installation and Upgrades
- Diagnostics and System Maintenance
- Remote Desktop Support
- Ticket Tracking Systems
- Networking
- Data Backup and Recovery
- Software/Hardware Support
- Network troubleshooting
- IT asset management
Timeline
IT Support Engineer
World Market (Robert Half)
06.2024 - Current
IT (Technical support)
Innowi
08.2022 - 06.2024
IT Specialist (Help Desk)
247.Ai
04.2020 - 06.2022
Bachelors - Computer Science
Osmania University
Master of Science - Information Studies
Trine University