Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Hi, I’m

Junaid Shaikh

Senior associate banking operations
Doha,Qatar
Junaid Shaikh

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.

Overview

9
years of professional experience
1
Certification

Work History

Commercial Bank of Qatar

Senior Associate - banking operations
07.2021 - Current

Job overview

  • Execute banking operations with meticulous attention to detail, focusing on fraud control and reporting. - Conduct comprehensive investigations into application fraud, scams, mules, and first-party fraud. - Develop and implement strategies to prevent and detect fraudulent activities, staying abreast of evolving fraud trends. - Collaborate with internal and external stakeholders to ensure compliance with regulatory requirements and best practices.

Hilton Salwa Beach Resort, Bu Samra Qatar

Front Desk Cashier/Telephone Operator
09.2020 - 04.2021

Qatar Airways, Doha Qatar

Customer Service Agent
10.2019 - 06.2020

Jet Airways India Ltd, Mumbai, India

Customer Service/Senior Customer Service Representative
07.2017 - 04.2019

InterGlobe Aviation Ltd (IndiGo Airlines), Mumbai, India

Customer Service Agent
07.2015 - 05.2017

Education

University of Mumbai
Mumbai India

Bachelor Of Accountancy from Accounts
08.2015

Skills

  • Strong investigative skills with a focus on fraud prevention
  • Excellent communication skills for effective collaboration with stakeholders
  • Proven problem-solving abilities to address complex fraud issues
  • Knowledge of regulatory framework and best practices in fraud prevention
  • Ability to work under pressure and prioritize tasks effectively
  • Attention to detail to identify and analyze fraudulent activities accurately
  • Customer Service
  • Time Management
  • Decision-Making
  • Attention to Detail
  • New Hire Training
  • Relationship Building
  • Client Engagement
  • Customer Relationship Management (CRM)
  • Process Improvement
  • Oral communication
  • Customer interaction
  • Courteous and Professional
  • Performance Improvement

Certification

  • CAMS certification (in progress)
  • ACAMS fighting modern slavery and human trafficking part-1
  • ACAMS fighting modern slavery and human trafficking part-2
  • ACAMS enhancing financial inclusion with a risk-based approach
  • ACAMS preventing child online exploitation with financial intelligence
  • Anti-money laundering and customer verification
  • Anti-bribery and corruption
  • AML/CFT and sanctions
  • Anti-fraud awareness
  • FATCA & CRS

Accomplishments

  • Problem Solver Award by GCEO of Commercial Bank FY-2022.
  • Most Improved Performer of the Year by Retail Head of Commercial Bank FY2021.
Availability
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Timeline

Senior Associate - banking operations

Commercial Bank of Qatar
07.2021 - Current

Front Desk Cashier/Telephone Operator

Hilton Salwa Beach Resort, Bu Samra Qatar
09.2020 - 04.2021

Customer Service Agent

Qatar Airways, Doha Qatar
10.2019 - 06.2020

Customer Service/Senior Customer Service Representative

Jet Airways India Ltd, Mumbai, India
07.2017 - 04.2019

Customer Service Agent

InterGlobe Aviation Ltd (IndiGo Airlines), Mumbai, India
07.2015 - 05.2017

University of Mumbai

Bachelor Of Accountancy from Accounts

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Junaid ShaikhSenior associate banking operations