Junalyn Hoyt
Mountain View,CA
Summary
I am willing to be train and learn new things.
Overview
14
14
years of professional experience
Work History
Shift Lead Manager
Madelene Rivas
05.2019 - 12.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Set overall vision and provided team leadership.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Trained back-up associates and led crew members in managing operations of storefront.
- Completed after shift review reports to remind supervisors of completed work.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Provided supportive link between external customers and internal operations.
- Measured team performance and reported metrics to leadership team members.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Family Nanny
Douglas Morin
12.2008 - 05.2016
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Played games, worked on puzzles and read books to young children.
- Organized different types of activities to enhance physical and intellectual development.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Taught children everyday skills and language.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted children with homework assignments and special projects across different subjects.
- Involved children in caring for household pets and chores.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
Family Nanny
Douglas Morin
06.2016 - 04.2019
- Morin's moved to US i followed and continue working with them.
Education
Bachelor of Science in Management Accounting
University of San Agustin
Iloilo City Philippines03.2000
Skills
- Cash Handling
- Customer Inquiries
- Performance Tracking and Evaluations
- Employee Relationships
- Job Assignments
- Maintaining Clean Work Areas
- Opening and Closing Procedures
- Administration and Reporting
- Inventory Accuracy
- Customer Loyalty
- Loss Prevention Strategies
- Shift Work
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Behavior Identification
- Loyalty Programs
- Payment Processing
- Delegating Work
- Safety Awareness
- Rewards Programs
- Inventory Pricing
- Handling Customer Complaints
- Stock Organization
- Cash Drawer Balancing
- Credit Card Transaction Processing
- Customer Experience Management
- Communications Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead Manager
Madelene Rivas
05.2019 - 12.2022
Family Nanny
Douglas Morin
06.2016 - 04.2019
Family Nanny
Douglas Morin
12.2008 - 05.2016
Bachelor of Science in Management Accounting
University of San Agustin
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