Talented professional with demonstrated record of success in marketing management and campaign development with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at building positive relationships, providing innovative and forward-thinking approaches, and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Associate CRM Marketing Manager
Intuit
02.2023 - Current
Managed direct marketing programs including email, SMS, and direct mail from strategic concept to post-program analysis and ROI measurement.
Conducted A and B testing of email campaigns to optimize response rates.
Developed and managed customer segmentation models to identify target audiences for marketing campaigns.
Monitored the performance of various campaigns by tracking metrics like open rate, click-through rate, conversion rate.
Collaborated with cross-functional teams in order to develop an effective CRM strategy that aligns with overall business objectives.
Assisted in automating traditional marketing campaigns using insights, segments, actions, and data.
Assisted in troubleshooting technical issues related to CRM platforms or applications.
Extracted business results, conducted analyses, and presented actionable recommendations for
improvement in campaign wrap-up reports.
Innovated targeting and segmentation by quickly adopting learnings and best practices with a test-and learn mindset.
Marketing Automation Specialist
Cobalt
06.2022 - 01.2023
Developed and tested Hubspot emails, ensuring optimized design and layouts for effective communication.
Segmented data based on Ideal Customer Profile (ICP), monitored database health, and recommended
solutions to enhance data cleanliness.
Cultivated business partnerships to build lasting relationships with internal and external parties.
Created marketing policies and procedures, evaluating and revising to maximize team efforts.
Identified opportunities for improvement in terms of customer experience and service delivery.
Conducted A and B testing of email campaigns to optimize response rates.
Optimized existing workflows based on user feedback and usage patterns for better results.
Assisted in troubleshooting technical issues related to CRM platforms or applications.
Email Marketing Specialist
Robbins Research International
07.2021 - 05.2022
Executed customer communications across email, SMS, Robodial, and Telegram for operational and marketing purposes
Coordinated with campaign managers, designers, and copywriters to develop a cohesive communication
strategy and target clients effectively.
Managed a complex outgoing communication calendar involving over 30 weekly communications from various departments.
Maintained database hygiene for a global audience of nearly 3 million on multiple platforms, including
Marketo, Maropost, Slicktext, Salesforce, and Dropcowboy.
Implemented A/B testing to enhance email strategy effectiveness and engagement.
Tracked campaign performance metrics and generated reports to optimize engagement strategies.
Digital Content Coordinator
Nevada Public Radio
02.2019 - 10.2020
Developed and managed customer segmentation models to identify target audiences for marketing campaigns.
Collaborated with cross-functional teams in order to develop an effective CRM strategy that aligns with overall business objectives.
Managed social media, email marketing, customer support, fundraising, event planning activities, donations, and online ticket webpages.
Increased ticket sales by 200% through strategic scheduling of social media posts and email campaigns using MailChimp and ConstantContact.
Conducted A and B testing of email campaigns to optimize response rates.
Organized events and workshops focusing on topics related to Customer Relationship Management.
Developed and managed customer segmentation models to identify target audiences for marketing campaigns.
Education
Bachelor of Art - Creative Writing
The Evergreen State College
06.2018
Skills
Problem-solving
Rapid and Attentive Learning
Proficient in Marketo, HubSpot, MailChimp, SalesForce, ConstantContact