June Andrews
Chicago,Illinois
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Boys and Girls Club Chicago
01.2020 - Current
- Create Weekly lesson plans for submission to the Program Director by the end of each week
- Lesson plans will include a week’s worth of activities, requirements for each activity, and how each activity contributes to our Youth Development outcomes
- Ensure that members are encouraged to participate in a variety of program areas/activities and receive instruction and constructive feedback to develop skills in program area(s)
- Daily duties include: Greeting members upon arrival, Assist with the Power Hour program, Keep accurate records of attendance and participation, Implement established Club rules/regulations to ensure health and safety of members, Report any disturbances or behavioral issues to the Program Director
- Maintain professionalism and show enthusiasm when interacting with our youth, parents, volunteers, staff, and others in the community.
Special Education Classroom Assistant and Conflict Resolution Specialist(Culture and Climate Team)
Chicago Public Schools
01.2020 - 01.2023
- Assists Special Education teachers in reinforcing efforts with children with various disabilities, including physical disabilities, visual and hearing impairments, learning disabilities, behavior disorders, emotional impairments, and mental impairments in accordance with each students’ Individual Education Program (IEP)
- Lead the implementation of restorative justice practice that will provide students with the opportunity to learn from their mistakes, take ownership for their behavior, and take steps to repair any harm that they caused to the school community
- Effective strategic planning capabilities, including the ability to establish long-term vision and goals, and align/manage activities toward goal fulfillment
- Ability to build collaborative relationships with a variety of constituent groups, including external partners, to ensure the entire system operates in the most effective manner possible to support schools.
Elementary Lunchroom Manager/After School OST Program
Chicago Public Schools
01.2016 - 01.2020
- Supervised lunchroom personnel
- Ensure food is prepared and maintained at proper temperatures
- Monitor, supervise the cleaning and sanitation of lunchroom facilities and equipment daily
- Ran program afterschool with youth ages 6-13
- Taught them Social Emotional Learning how to deal with their motion and control them and not let them control them
- Healthy Eating Habits
- Tutored in Math where needed.
Manager
Boyz II Men
01.2010 - 01.2016
- Oversaw the menu review and monitoring process for federal funding compliance
- Implemented training as necessary
- Ensured the food was prepared and served by following food safety guidelines
- Scheduled counselors and other staff job training
- Overseeing petty cash accounts and recording all outgoing
- Paying invoices and recording all payments
- Reviewed all payments and expenses, including purchase orders, payroll and invoices
- Reconciled monthly accounts payable reports
- Prepared monthly expense statements and financial reports
- Prepared Payroll weekly and called it in with paychex.
Call Center Supervisor
Citi Residential Lending
Niles, IL
03.2005 - 06.2009
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
- Educated borrowers regarding various mortgage products available to help them make informed decisions about their home financing options.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Accounting
Robert Morris College
Chicago, IL05.1999
Skills
- Team Building
- Organizational Skills
- Cultural Competency
- Conflict Resolution
- Problem Solving
- Customer Service
- MS Office
- Computer Skills
- Documentation and Reporting
- Problem Resolution
Qualifications Summary
Proficient user of MS Office (Word, Excel, PowerPoint, and Outlook) Aspen, Kronos.
Certification/License
CPR Certified- June 16, 2024
Food Service Manager License- June 2025
Paraprofessional License ELS - June 29, 2026
Paraprofessional License SUB- June 29, 2029
Mental Health First Aid Cert.- October 9, 2029
Timeline
Boys and Girls Club Chicago
01.2020 - Current
Special Education Classroom Assistant and Conflict Resolution Specialist(Culture and Climate Team)
Chicago Public Schools
01.2020 - 01.2023
Elementary Lunchroom Manager/After School OST Program
Chicago Public Schools
01.2016 - 01.2020
Manager
Boyz II Men
01.2010 - 01.2016
Call Center Supervisor
Citi Residential Lending
03.2005 - 06.2009
Bachelor of Science - Accounting
Robert Morris College