Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

june chung

Wake,VA

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and efficient cash handling. Skilled in POS operations and strategic planning, consistently meeting deadlines while fostering teamwork and collaboration in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Sales Associate

Walmart
08.2004 - 04.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Hotel Front Desk Clerk

AmeriSuites Hotel
06.2005 - 08.2006
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Managed lost and found items to assist guests with retrieving belongings.

Project Manager

Home Depot Installation Home Improvement
02.2001 - 05.2006
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Managed projects from procurement to commission.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Education

Na -

Irving High
Irving, TX
06.1994

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Excellent people skills
  • Goal oriented
  • Reliable and punctual
  • Outgoing personality
  • Verbal/written communication
  • POS system operation
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Guest relations
  • Payment processing
  • Strategic planning
  • Inventory tracking
  • Accurate customer data information clearly
  • 60wpm and 10 key

Timeline

Hotel Front Desk Clerk

AmeriSuites Hotel
06.2005 - 08.2006

Sales Associate

Walmart
08.2004 - 04.2007

Project Manager

Home Depot Installation Home Improvement
02.2001 - 05.2006

Na -

Irving High

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