June Emanuel
Orlando,FL
Summary
Proven to excel in fast-paced environments, I leveraged my detail-oriented nature and visual acuity at Central Florida Expressway Authority to enhance customer satisfaction and operational efficiency. Skilled in CRM software and collaborative teamwork, I consistently drove improvements in customer service and data management, contributing significantly to team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
25
25
years of professional experience
Work History
Image Review Clerk
Central Florida Expressway Authority
05.2022 - 04.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Community Engagement Specialist
ClinArk. Org
01.2021 - 04.2022
- Conducted presentations at local events, promoting awareness of organizational goals and objectives within the community.
- Developed and implemented community engagement requirements and programs.
- Advocated for underrepresented voices during planning meetings and committees, ensuring equitable access to resources and opportunities for all members of the community.
- Researched grant opportunities to secure additional funding for community-based projects.
- Managed social media accounts, driving higher levels of engagement among community members.
- Implemented creative solutions for engaging diverse populations within the community, breaking down barriers to participation.
- Developed educational materials tailored specifically towards different demographic groups, increasing cultural understanding among residents of various backgrounds.
Parking Cashier
Gaylord Palms Hotel
03.2018 - 12.2020
- Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
- Contributed to a safe and secure environment by promptly reporting any suspicious activities or safety hazards.
- Promoted positive customer relations, addressing questions or concerns with professionalism and courtesy.
- Collaborated with teammates to ensure smooth shift transitions and uninterrupted service for customers, sharing relevant information and providing assistance as needed.
Receptionist Assistant
Elite Marketing Group
08.2004 - 06.2016
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
Customer Service/Receptionist/Office Data Entry Clerk
Citibbank, NA
06.1999 - 08.2004
- Responded to inquiries from callers seeking information.
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
Education
No Degree - Level1 Strategic Communication Certification
St Joseph High School
Georgetown, Guyana, S.AmericaCertification - Nursing Assistant/CNA
Municipal Training Center
Brooklyn, NYSkills
- Fast Learner
- Detail Oriented
- Visual Acuity
- Image analysis
- Collaborative Teamwork
- Customer Service
- Data Entry
- Mail handling
- Proofreading
- Clerical Support
- CRM Software
Timeline
Image Review Clerk
Central Florida Expressway Authority
05.2022 - 04.2024
Community Engagement Specialist
ClinArk. Org
01.2021 - 04.2022
Parking Cashier
Gaylord Palms Hotel
03.2018 - 12.2020
Receptionist Assistant
Elite Marketing Group
08.2004 - 06.2016
Customer Service/Receptionist/Office Data Entry Clerk
Citibbank, NA
06.1999 - 08.2004
No Degree - Level1 Strategic Communication Certification
St Joseph High School
Certification - Nursing Assistant/CNA
Municipal Training Center
Similar Profiles
Rene JulesRene Jules
Customer Service Representative at Central Florida Expressway AuthorityCustomer Service Representative at Central Florida Expressway Authority
Patricia DolanPatricia Dolan
Supervisor of Revenue Control at Central Florida Regional Transportation AuthoritySupervisor of Revenue Control at Central Florida Regional Transportation Authority
Jasmay Singh RandhawaJasmay Singh Randhawa
Resident Doctor at University of Central Florida/HCA FloridaResident Doctor at University of Central Florida/HCA Florida