June Fairley
1989 Cheshire Bridge Rd Ne ,GA
Summary
Proven Sales Agent and Customer Service Manager with a track record of boosting sales revenue and customer satisfaction at Brinks Home Security. Expert in fostering client relationships and managing high-stress situations. Skilled in customer service and team leadership, achieving top performer status through exceptional sales strategies and customer engagement.
Overview
17
17
years of professional experience
Work History
Sales Agent
Brinks Home Security
09.2022 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service Manager
Hospital Authority
04.2018 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Furnished Quarters
12.2015 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Selix Formalwear
08.2007 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - 12
Castlemont High School
Oakland, CA05.2006
Skills
- Customer Service
- Management safety
- Work fast paste
- Hospitality
- Customer relations
Timeline
Sales Agent
Brinks Home Security
09.2022 - Current
Customer Service Manager
Hospital Authority
04.2018 - 09.2022
Sales Associate
Furnished Quarters
12.2015 - 12.2019
Customer Service Representative
Selix Formalwear
08.2007 - 12.2012
Diploma - 12
Castlemont High School
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