June Gonzales
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
FQA Lead 3
Flextronics
07.2017 - 11.2022
- Established metrics, applied industry best practices and developed new tools and processes.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Enforced compliance with federal, state, local and internal regulations related to product quality and operational activities.
- Coached and motivated [Number]-person QA team to develop competencies.
- Updated training database to help resolve common issues.
- Identified potential product risks and developed plans to mitigate or eliminate hazards.
- Issued [Type] recommendations for QA improvement.
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.
Cell Director
Western Digital
02.2004 - 05.2017
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Provided documentation of processes to comply with regulations and company policies.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.
- Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
Rework Technician Specialist
Solectron
08.1995 - 02.2004
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Conducted in-depth product and issue resolution research to address customer concerns.
Education
No Degree - Network And System Administration
Computer Business College
California City, CA11.1999
Bachelor of Science - Management Information Systems
Saint Mary's University
Philippines06.1986
Skills
- Regulator Submission Support
- Audit Assistance
- Analytical Methodology Validation
- Adaptability and Flexibility
- Quality Issue Identification
- Data Quality Engineering
- Solution Development and Optimization
- Consistent Procedure and Protocol Use
- Audit Process Management
- Testing Documentation
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of Sonic project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified IPC-A-610 Specialist, Flextronics - 2021-2023
- ITAR Training Cerified, Flextronics
- ISO 9000 Certified, Flextronics
Timeline
FQA Lead 3
Flextronics
07.2017 - 11.2022
Cell Director
Western Digital
02.2004 - 05.2017
Rework Technician Specialist
Solectron
08.1995 - 02.2004
No Degree - Network And System Administration
Computer Business College
Bachelor of Science - Management Information Systems
Saint Mary's University
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