- I like trying new recipes and food trends
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Offering time and support to shelters for the homeless, women, and animals
- Music
- Team Sports
- Swimming
- DIY and Home Improvement
- Watching Movies and TV Shows
- Road Trips
June Gordon
Windsor Mill,MD
Summary
Dynamic Commercial Collections Manager with a proven track record at Access Receivables Management, enhancing recovery rates through strategic training and exceptional customer relations. Skilled in debt recovery and conflict resolution, I successfully reduced delinquency rates while fostering team performance and compliance with regulations. Passionate about driving results and optimizing processes.
Overview
11
11
years of professional experience
Work History
Commercial Collections Manager
Access Receivables Management
01.2025 - Current
- Managed high-value accounts, ensuring timely follow-up and effective communication to maximize collections success.
- Evaluated performance metrics regularly, driving initiatives that improved team productivity and reduced aging receivables.
- Established strong relationships with clients, facilitating open dialogues that led to successful payment arrangements.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Supervised staff of collectors, monitoring phone calls and letters.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
- Trained new team members on scripts, company services, and collection strategies.
- Analyzed financial data to identify trends, risks, and opportunities for improved collections strategies.
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
- Developed and implemented policies to streamline accounts receivable processes, reducing delinquency periods.
Training Manager
Access Receivables Management
09.2022 - 01.2025
- Developed and implemented training programs to enhance employee skills and performance.
- Assessed training needs through surveys and feedback sessions to identify improvement areas.
- Coordinated onboarding processes for new hires, ensuring seamless integration into company culture.
- Conducted regular evaluations of training effectiveness, adjusting content to meet learner needs.
- Established mentorship programs, fostering knowledge sharing among employees for skill enhancement.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Hiring and Recruiting Manager
Access Receivables Management
08.2020 - 08.2022
- Assisted in recruiting processes by screening resumes and coordinating interviews.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Conducted initial phone interviews to assess candidate qualifications and fit.
- Supported onboarding processes by preparing orientation materials for new hires.
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
- Developed training programs for hiring managers on effective interviewing techniques to improve selection process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Fostered positive work environment through comprehensive employee relations program.
Commercial Collections Representative
Access Receivables Management
08.2019 - 08.2020
- Managed collections for commercial accounts, ensuring timely payments and account accuracy.
- Developed relationships with clients to resolve outstanding balances and improve payment timelines.
- Utilized collection software to track accounts, analyze payment patterns, and identify discrepancies.
- Conducted credit evaluations to assess risk and establish appropriate credit limits for new customers.
- Resolved disputes by negotiating settlements that aligned with company policies and client capabilities.
- Conducted thorough research to validate debtor information, ensuring accurate collections efforts.
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
- Expedited account settlements through skillful negotiation of payment terms.
- Documented all collections activities in CRM systems, ensuring proper tracking and reporting of progress.
- Increased company revenue with timely resolution of past-due accounts.
- Developed tailored solutions for clients facing financial hardship, fostering trust while securing payments towards outstanding balances.
- Assisted in the development of training materials for new hires, sharing expertise in commercial collections techniques.
- Implemented effective skip tracing methods to locate hard-to-reach debtors, maximizing recovery opportunities.
- Enhanced customer relationships through effective negotiation of payment arrangements.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Debt Collector III
PayPal
08.2014 - 07.2019
- Managed accounts receivable to ensure timely collection of overdue payments.
- Conducted negotiations with clients to establish payment plans and resolve disputes.
- Analyzed debtor profiles to assess risk and prioritize collections strategies.
- Developed scripts and communication strategies for effective client interactions.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Identified and contacted customers with overdue accounts to address payment status.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Education
Associate of Arts - General Studies
Georgia Military College
Milledgeville, GAHigh School Diploma -
George Washington Senior High
Guam08-1985
Skills
- Customer service management
- Exceptional organization
- Goal-oriented focus
- Performance metrics monitoring
- Time management mastery
- Staff training
- Debt recovery expertise
- Conflict resolution techniques
- Empathy and tactfulness
- Superior attention to detail
- Audits
- Department management
- Script writing
- Regulatory compliance
- Team leadership experience
- Strong communication
- Active listening
- Decision-making
- New hire training
- Proficiency in Microsoft Office Suite
- Skip tracing
- Team oversight
- Persuasion techniques
- Payment plan management
- Call center experience
Interests
Timeline
Commercial Collections Manager
Access Receivables Management
01.2025 - Current
Training Manager
Access Receivables Management
09.2022 - 01.2025
Hiring and Recruiting Manager
Access Receivables Management
08.2020 - 08.2022
Commercial Collections Representative
Access Receivables Management
08.2019 - 08.2020
Debt Collector III
PayPal
08.2014 - 07.2019
Associate of Arts - General Studies
Georgia Military College
High School Diploma -
George Washington Senior High