June Grayer

Maintained and set mortgage interest rate and loan programs to remain competitive in market. Proved successful working within tight deadlines and a fast-paced environment. Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws. Affirmed loan document accuracy to protect lenders from potential fraud. Reviewed and validated details of loan applications and closing documentation. Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms. Set up, stored and updated customer files, department records and regulatory paperwork.

Facilitate processes, granting approvals within specified limits, and applying consistent communication with Sr. Credit Restoration Analyst to aid in resolving credit issues. Analyze credit reports and maintained thorough records of disputes and cease and desist letters while corresponding with the client regarding credit process. Address issues with Equifax, Experian, and Transunion when required, and mail correspondences to all 3 credit bureaus. Identified and resolved problems through root cause analysis and research.

Input receipts into inventory software and recorded shortages and damaged equipment, and supervised employees to ensure all safety regulations, policies, and procedures were met. Performed entry of data electronically, with daily reports of material movement, purge requests, and pre-alert entries. Received incoming shipments, compared contents against associated records and transmitted to proper department. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems. Conducted counts and audits of inventories to identify and resolve discrepancies in records. Inspected merchandise and sent damaged pieces for repair before shipment.

Greeted and assisted customers, ensured store was well-stocked and kept cleaned, assisted in unloading merchandise from delivery truck, organized and transferred merchandise from stockroom to floor. Trained, supervised, and help develop team members, performed weekly ordering for keeping store stocked, did exceptions reports, record keeping including payroll, made weekly schedules for team members, handled cash register deposits and receipts, and handled nightly deposits.

Perform OAE & ABR hearing screens on newborns, provide educational information to parents, enter required information in Oz system, and Medi Tech, verified insurance, and updated procedures and diagnosis codes for insurance verifications. Measured hearing acuity and identified type and degree of hearing loss for patients by performing pure tone audiometry, speech audiometry and immittance audiometry testing. Administered and interpreted electrophysiological testing for infants and children to determine hearing levels.

Used ENG and VNG tests to evaluate vestibular systems. Self-motivated, with a strong sense of personal responsibility. Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.

Wrote up residential loan files to be funded, audited funded loans to be shipped, completed file checklists, and ran daily reports from Edge, contacted title company regarding missing documents, i.e. Deed of Trust, original Note, and/or documents missing borrower's signature. Verified all documents were in closing package and prepared collateral packages for shipping.

Reviewed audit and monitoring reports related to consumer and client activities. Helped create training programs to handle system-wide issues and maintain compliance. Identified gaps in existing compliance processes and recommended updates. Conducted periodic compliance audits and reviews to identify areas of improvement. Maintained up-to-date knowledge of applicable laws and regulations.

Audited funded loans, and adverse action files, wrote policies and procedures for employees and branches, addressed and followed up on compliance issues for employees and branches, produced weekly Branch Error Reports, and ran exceptions and Geo-Code Reports, CenTrax administrator, exported and imported data from LoanSoft program into the CenTrax. Created data mapping, audited data in CenTrax to ensure accuracy, and provided assistance to production personnel, i.e., polices, procedures, RESPA, and ECOA, Reg B, Reg Z, Reg X, HMDA regulations, and federal and/or state regulations. Helped create training programs to handle system-wide issues and maintain compliance. Trained workers in proper operation, calibration, and maintenance of production line equipment. Prepared reports and technical documentation of day-to-day production processes. Maintained compliance with company standards, regulatory requirements, and quality goals.