June Grayer
Loan Servicing/Compliance
Houston,TX
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Loan Servicing/Compliance standards and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Loan Servicing Associate
Shellpoint Mortgage Servicing
04.2021 - 12.2023
- Enhanced customer satisfaction by addressing and resolving loan servicing inquiries in a timely manner.
- Improved operational efficiency by streamlining loan servicing processes and implementing best practices.
- Reduced delinquencies with proactive borrower communication and tailored payment plans.
- Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
- Maintained compliance with federal regulations, staying current on industry changes and adjusting procedures accordingly.
Credit Repair Specialist
Law Office Of David Fernandez
06.2020 - 04.2021
- Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Educated clients on financial management principles to enhance their long-term credit standing.
- Developed personalized action plans for clients to address negative items on their credit reports.
- Negotiated with creditors and collection agencies to achieve successful settlements for clients.
Warehouse Receiving Clerk
Canrig Drilling Technology Ltd.
02.2018 - 06.2020
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Enhanced inventory management through meticulous record-keeping and timely updates in the warehouse management system.
- Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
- Collaborated with purchasing department to resolve invoicing discrepancies and ensure accurate vendor payments.
Compliance Analyst
Corporate Express Staffing
08.2010 - 11.2018
- Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
- Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
- Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
Compliance Specialist
Cornerstone Mortgage & Real Estate Group
07.2003 - 05.2010
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Maintained strong relationships with regulators, promoting open communication and fostering a culture of transparency.
Education
No Degree - Medical Billing & Coding
04.2009
Skills
- Financial analysis proficiency
- Strong Communication Skills
- Professionalism and Integrity
- Loan Documentation Knowledge
- Risk Assessment Capabilities
- Decision Making Aptitude
- Credit analysis
- Data Collection
- Regulatory Compliance
- Professionalism
- Organizational Skills
- Analytical Thinking
Timeline
Loan Servicing Associate - Shellpoint Mortgage Servicing
04.2021 - 12.2023
Credit Repair Specialist - Law Office Of David Fernandez
06.2020 - 04.2021
Warehouse Receiving Clerk - Canrig Drilling Technology Ltd.
02.2018 - 06.2020
Compliance Analyst - Corporate Express Staffing
08.2010 - 11.2018
Compliance Specialist - Cornerstone Mortgage & Real Estate Group
07.2003 - 05.2010
Texas School of Business - No Degree, Medical Billing & Coding
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