June Harris
Sacramento,CA
Summary
Skilled with over a decade worth of customer service experience and 8 years of lead, management and supervisor expertise. Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Lead Representative
PGE
Sacramento, CA
09.2023 - Current
- PG&E operates a Public Safety Power Shutoff (PSPS) for the safety of communities during extreme weather, including heat, wind, and wildfires, and staffs them with members to help support the community.
- Expert at Managing and leading a team of customer service representatives, coaching to ensure high-quality service, Monitoring team performance, setting customer service metrics, and analyzing data to inform service improvements
- Appreciative to actively engaging with local communities to raise awareness of PG&E community services, build relationships with the community, and identify community needs, essentially serving as a bridge between the organization and the wider public.
- Handled customer inquiries and complaints in a professional manner and developed strategies for improving customer satisfaction levels.
Business Owner
Floral For Friends
Sacramento, CA
07.2023 - Current
- Implementing my passion for floral design by providing flower delivery services, weddings, and venue arrangements
- Take responsibility for all of my media performance, personal data entry, financing, account managing, and vendor sourcing
- I consider myself a results-driven business owner specializing in operations management, marketing, strategy development, and team leadership.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
Ranch Hand
Yardbird Farms
Sacramento, CA
03.2020 - Current
- Conduct research in breeding, physiology, production, yield, and management of crops and agricultural plants or trees, shrubs, and nursery stock, their growth in soils, and control of pests; or study the chemical, physical, biological, and mineralogical composition of soils as they relate to plant or crop growth.
- Monitored pastures for health of vegetation and water sources.
- Provided medical treatments to sick or injured animals.
- Conducted regular inspections of buildings, vehicles, and grounds for needed repairs or maintenance.
Service Technician
Agiliti
Sacramento, CA
12.2023 - 07.2024
- Deliver Specialty hospital beds, drive 23 foot box trucks, and work with nurses and doctors closely to determine the best equipment for patients and provided technical support to customers over the phone and in person.
- Diagnosing defects, taking devices apart and assembling them back, replacing faulty parts, and instructing customers on how to handle devices correctly
- Promoted to Trainer within weeks and gained experience specializing in learning and development (L&D), program management, staff development, and training curriculum
- Maintained accurate records of service calls, repairs, and parts used.
Call Center Representative Lead Trainee
Blue Shield of California
Sacramento, CA
11.2021 - 12.2022
- Members call in with questions that included the simplicities of their health plan, authorization inquiries, claims, reprocessing requests, changing doctors and address
- Satisfying our customers' needs with patience and diligence throughout each call.
- Familiarized myself with alternating between 10-15 diverse department processing systems daily during this position
- Lead weekly team meetings and engagements that would consist of 10-15 other team members and coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, transactions, comments, and complaints.
Floral Designer and Management
Sharmas Florist
Elk Grove, CA
11.2020 - 10.2022
- Trained in business management, leading workshops, and bookkeeping. Prepared weekly reports regarding sales figures and product trends.
- Promoted to general store manager and event coordinator, with a team behind me. Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
- Organized flower inventory and ordered supplies to ensure adequate stock levels for customer orders.
- Coordinated delivery schedules with local courier services for timely delivery of floral arrangements.
Barista
Starbucks Corporation
Sacramento, CA
11.2016 - 12.2021
- Starbucks provided me with the fast pace and flexibility I needed while in the mists of educational programs, full time employment positions and relocation moves through the 4 years I worked with them
- During my stay with Starbucks I trained 4 other employees on company procedures; which led to their prolific performance with the company too
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks and Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Call Center Representative
HealthNet/ Centene
Sacramento, CA
10.2020 - 11.2021
- Very much like Blue Cross Blue Shield of California; working at Health Net gave me the opportunity to gain more knowledge about medical billing and processing
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues with Prior Authorization requests, prescription, coordination of benefits, and extended members inquiries
- Reprocess claims from urgent cares, Doctors offices and hospitals while also being responsible for following up with the correct correspondents for the claims
- Maintained strong call control and quickly worked through scripts to address problems.
Floral Designer
Leads roses and bows
Rancho Cordova, CA
07.2018 - 11.2020
- Exposure to the business aspect of the floral industry and I continually absorbed more flower knowledge
- Lead customer support in stores and over the phone
- Created reports detailing performance results and insights from campaigns specifically creating a database for flower waste and expense report sheets
- Online inventory and accounting
- Analyzed customer feedback to identify opportunities for improvement in product offerings and services.
- Built strong relationships with internal teams and external partners and vendors.
Medical Records Clerk
Varis/ Humana
Rancho Cordova, CA
04.2020 - 10.2020
- Contract position gave me an opportunity to understand how the healthcare field works
- Reviewed patient charts for accuracy and completeness.
- Entered data into electronic health record systems.
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
Call Center Representative
Insurance Auto Auctions
Rancho Cordova, CA
06.2018 - 04.2020
- Multiple roles here in such a fast paced environment as a title processor, a customer service agent, data entry assistance and training many new hires
- Entering mass amounts of data for vehicle information and personally responsible for handling all of the abandoned vehicle titles in the Washington /Oregon /California region in and adhered strictly to all applicable DVM laws and regulations pertaining to customer privacy rights.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
Degree - Horticulture and plant studies
American River College
Sacramento, CA08.2023
High school diploma -
Cordova High School
Rancho Cordova, CA10.2015
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Calendar Management, Scheduling, Time keeping
- Data Entry and Database Management
- Document Preparation
- Financial Reporting and Budgeting
- Office Equipment Management and inventory
- Customer service excellence
- Telephone etiquette
- Research and analysis
- Department operations
- Quality assurance
- Team training and development
- Interdepartmental communication
- Employee scheduling
- Performance monitoring
- Emergency response
- Public speaking
Certification
- Driver's License
- CPR certificate
References
Richard Kuidis: PG&E Traffic Flagger
(707) 863-2942
Conner Harkin: PG&E senior SCC operator
(707) 392-6410
Ivey Stark: Yardbird farms Supervisor
(916) 317-9756
Timeline
Service Technician
Agiliti
12.2023 - 07.2024
Customer Service Lead Representative
PGE
09.2023 - Current
Business Owner
Floral For Friends
07.2023 - Current
Call Center Representative Lead Trainee
Blue Shield of California
11.2021 - 12.2022
Floral Designer and Management
Sharmas Florist
11.2020 - 10.2022
Call Center Representative
HealthNet/ Centene
10.2020 - 11.2021
Medical Records Clerk
Varis/ Humana
04.2020 - 10.2020
Ranch Hand
Yardbird Farms
03.2020 - Current
Floral Designer
Leads roses and bows
07.2018 - 11.2020
Call Center Representative
Insurance Auto Auctions
06.2018 - 04.2020
Barista
Starbucks Corporation
11.2016 - 12.2021
Degree - Horticulture and plant studies
American River College
High school diploma -
Cordova High School
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