June Levis
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
OrthoCincy
11.2024 - 04.2025
- Coordinated patient scheduling, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
Customer Service Representative
PetVet365
12.2023 - 11.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed high volume of calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Built rapport with patients through active listening, empathy, and personalized interactions.
- Identified opportunities for process improvement based on common customer inquiries and team analysis.
Regional Pet Trainer
PetSmart
07.2018 - 06.2023
- Known for teaching with expertise, patience, enthusiasm and good humor.
- Developed relationships that kept pet families enrolling in the next level of obedience training.
- Trained new and existing pet trainers for 8 stores.
- Increased sales by coaching pet trainers to create class schedules that follow company standards and specific store demographics.
- Successfully resolved customer service issues related to pet training.
- Performed duties in other departments including greeting guests from the cash register, answering phones, selling product and bathing dogs.
Owner/Operator
Groovin Henry Pet Care
06.2013 - 02.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Music Education
Northern Kentucky University
Newport, KYBachelor of Science - Music Business
University of Mount St Joseph
Cincinnati, OHSkills
- Front desk operations
- Efficient appointment management
- Knowledgeable in medical terminology
- Understanding of HIPAA standards
- Experience with digital patient records
- Skilled in Epic software
- Service excellence
- Courteous phone interaction techniques
- Instructional expertise
- Companion animal support
Timeline
Medical Receptionist
OrthoCincy
11.2024 - 04.2025
Customer Service Representative
PetVet365
12.2023 - 11.2024
Regional Pet Trainer
PetSmart
07.2018 - 06.2023
Owner/Operator
Groovin Henry Pet Care
06.2013 - 02.2018
Bachelor of Arts - Music Education
Northern Kentucky University
Bachelor of Science - Music Business
University of Mount St Joseph
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