Summary
Overview
Work History
Education
Skills
Certification
Timeline
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June Mathis

Billings

Summary

Dynamic professional with a strong customer service background at Costco, excelling in customer engagement and communication. Proven ability to enhance customer satisfaction and achieve sales targets through persuasive presentations. Reliable team player with excellent interpersonal skills, adept at providing tailored support and feedback to improve product offerings.

Warm Demonstrator with first-rate skills in sales and customer service. Able to build strong relationships with customers and coworkers.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

23
23
years of professional experience

Work History

Club Demonstrator Associate

Club Demonstration Services at Costco
03.2023 - Current
  • Spoke with interested customers and provided additional product information.
  • Contributed to the achievement of sales targets through persuasive communication skills while presenting products to potential buyers.
  • Improved overall customer satisfaction ratings through attentive service and detailed explanations during product demonstrations.
  • Provided valuable feedback to management regarding consumer preferences, leading to improved marketing strategies and product development.

Retail Sales Associate Cashier

Ace Hardware
07.2022 - 02.2023
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Performed cash, card, and check transactions to complete customer purchases.

Personal Care Assistant

Consumer Direct Personal Care
09.2009 - 01.2016
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Planned activities to encourage movement, stretching, and strength building.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.

Telephone Customer Service Representative

SunWest Federal Credit Union
06.2002 - 10.2005
  • Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
  • Guided customers through product features and services, enhancing overall satisfaction.
  • Managed high call volumes while maintaining professionalism and a positive attitude.
  • Documented customer interactions accurately in CRM systems to ensure seamless follow-up.

Education

High School Diploma -

Snohomish High School
Snohomish, WA
05-1980

Skills

  • Customer engagement
  • Customer service background
  • Excellent interpersonal skills
  • Adaptable
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Reliability

Certification

  • Certified Medical Assistant - [2018]
  • BLS certification -[2018]

Timeline

Club Demonstrator Associate

Club Demonstration Services at Costco
03.2023 - Current

Retail Sales Associate Cashier

Ace Hardware
07.2022 - 02.2023

Personal Care Assistant

Consumer Direct Personal Care
09.2009 - 01.2016

Telephone Customer Service Representative

SunWest Federal Credit Union
06.2002 - 10.2005

High School Diploma -

Snohomish High School

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June Mathis