Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Joanque Patten

Oakland,CA

Summary

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Overview

16
16
years of professional experience

Work History

Cashier Team Lead

Walgreens
01.2018 - 02.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Managed cosmetic's departments by restocking products on shelf's, helping customers with all cosmetic products and on-line products.

Office Assistant ll

City of Oakland Fire Prevention Bureau
09.2013 - 03.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Input data into spreadsheets and databases.
  • Assisted with events.

Office Assistant l

Salas O' Brien
05.2009 - 08.2011
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Input data into spreadsheets and databases.

Education

Computer Coding -

San Leandro Education Center
San Leandro, California

Business Administrative - Advanced Microsoft Excel

College of Alameda
Alameda, California

Business English - Business Communications, Office Assistant, Customer Service Representative, Human Relations, Microsoft Word, Excel, PowerPoint, Outlook

Hayward Adult School
Hayward, California

Skills

  • Data entry
  • Microsoft Office
  • Microsoft Outlook
  • Excel
  • PowerPoint
  • Word
  • Multitasking
  • Detail-oriented
  • Customer service
  • Team player
  • Store merchandise stocking
  • Analytical thinking
  • Purchase assistance
  • Coin and currency counting
  • Training and mentoring
  • Inventory stocking
  • Payment collection
  • Customer relations
  • Active listening
  • Cash register operations
  • Reliable and responsible
  • Honest and dependable
  • Conflict resolution
  • Customer engagement
  • POS system
  • Team leadership
  • Problem-solving
  • Cash handling

Personal Information

Hobbies: Volunteering - I have volunteered while working for the City of Oakland Fire Prevention Bureau for the public education coordinator services helping with National Fire Safety Day providing service to my community for 4 years., I have volunteered while working for the City of Oakland providing service for the yearly coat drive and food giveaway at the Oakland Marriot for 3 years.

Timeline

Cashier Team Lead

Walgreens
01.2018 - 02.2025

Office Assistant ll

City of Oakland Fire Prevention Bureau
09.2013 - 03.2017

Office Assistant l

Salas O' Brien
05.2009 - 08.2011

Business Administrative - Advanced Microsoft Excel

College of Alameda

Business English - Business Communications, Office Assistant, Customer Service Representative, Human Relations, Microsoft Word, Excel, PowerPoint, Outlook

Hayward Adult School

Computer Coding -

San Leandro Education Center

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Joanque Patten