WebPt Medical Software
June Morris
Laguna Niguel,CA
Summary
With a proven track record as a medical billing specialist, exceling in Medicare, PPO, HMO and Workers Compensation processes, ensuring HIPAA compliance and mastering patient billing. My leadership in front office operations and dedication to customer service have significantly enhanced operational efficiency and patient satisfaction. Skilled in multitasking and organization, I bring a comprehensive skill set to drive success and innovation.
Overview
37
37
years of professional experience
Work History
Medical Billing Specialist/Office Supervisor
SCOR Physical Therapy
04.2008 - Current
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Liaised between patients, insurance companies, and billing office.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Collected payments and applied to patient accounts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Front Office Operations Manager
Salon 1
04.1999 - 04.2008
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Flight Attendant
Delta Airlines
02.1988 - 01.2006
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Hotel Management
Orange Coast College
Costa Mesa, CA06-1988
Skills
- Medicare and medicaid process
- HIPAA compliance
- Insurance verification
- Patient billing
- Collections management
- Claims review
- Electronic claims
- Payer contracts
- Multitasking and organization
- Patient account analysis
- Billing security
- Claims processing
- Submission of medical claims
- Patient collections
- Insurance claims processing
- Customer service
- Medical terminology expert
Software
Tebra Billing Software
Timeline
Medical Billing Specialist/Office Supervisor
SCOR Physical Therapy
04.2008 - Current
Front Office Operations Manager
Salon 1
04.1999 - 04.2008
Flight Attendant
Delta Airlines
02.1988 - 01.2006
Hotel Management
Orange Coast College
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