June Moses
Colorado Springs,CO
Summary
Executive Profile
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
45
45
years of professional experience
Work History
Tax Pro
Jackson Hewitt Tax Service
Colorado Springs, USA
12.2023 - 04.2024
- Prepared and filed client’s tax returns electronically
DMV Greeter (Fort Carson) Part Time
El Paso County
Colorado Springs, USA
02.2022 - 07.2023
- Greets soldiers, retirees and civilians
- Checks all their paperwork for correctness
- Supply clients with any need paperwork
- Issue clients their number
- Make sure company forms are up to date
- Runs copier machine and fax machine
Customer Service Agent
Airport Terminal Service
08.2021 - 02.2022
- Works Baggage Service Office
- Works Kiosk
DMV Greeter (Fort Carson)
El Paso County
Colorado Springs, USA
03.2018 - 07.2021
- Greets soldiers, retirees and civilians
- Checks all their paperwork for correctness
- Supply clients with any need paperwork
- Issue clients their number
- Make sure company forms are up to date
- Runs copier machine and fax machine
Security Corporal
El Paso County
Colorado Springs, USA
06.2013 - 08.2017
- Provides hands on supervision over security officers.
- Reviews reports, logs, and other department paperwork for accuracy, correctness, and content as necessary.
- Ensures that all operating procedures are followed.
- Ensures all responsibilities of assignments are met.
- Uses County and department policy and procedure, along with judgment and experience, to determine most appropriate course of action to follow during problematic situations.
- Presents testimony in court when necessary.
- Ensures that subordinates follow department policy and procedure, local and state law and County rules and regulations to reach solutions.
Security Officer (Armed)
El Paso County
Colorado Springs, USA
05.2012 - 06.2013
- Investigates and reports incidents on County property.
- As needed, conducts searches of individuals and arrest violators.
- Performs self-defense and arrest control techniques when needed.
- Provides protection for County and State officials, special events, data processing operations, County and District Court operations, election return process, and other related activities.
- Monitors, sets, and responds to County burglar and fire alarm systems.
- Transports evidence and presents testimony in court when necessary.
- Works with employees and the public in a courteous but persuasive manner.
Access Control Officer (Unarmed)
El Paso County
Colorado Springs, USA
08.2011 - 05.2012
- Writes accurate, truthful, detailed reports
- Maintains accurate logs
- Monitors closed circuit television and audible alarm systems
- Answers phone in the Security Operations Center, and performs general dispatcher duties
- Interacts effectively and professionally with the public, members of law enforcement and other protective services, building occupants, and fellow employees
- Determined suspicious objects through the use of computerized x-ray scanning equipment
- Electronically and/or physically search courthouse entrants for weapons and other prohibited contraband.
Certified Test Administrator
Pearson VUE
Colorado Springs, USA
10.2010 - 08.2011
- Provides a secure exam delivery and superior customer service
- Understands and complies with all testing procedures
- Checks in examinees, verifies identification, and explains exam process
- Monitors examinees while testing
- Maintains a secure testing environment
- Communicates with internal departments to investigate and fix technical issues
- Strictly adheres to company policies using careful judgment
- Other duties as assigned.
Intensive Supervision Officer I
Wichita, USA
06.2010 - 07.2010
- Reports to the Intensive Supervision Officer III
- Assist assigned clients in following their terms and conditions of probation
- Gather and verify client intake information
- Complete professional assessments
- Develop and implement a supervision plan
- Secure community resources to meet client needs
- Explain applicable laws, regulations and standards of behavior to clients and their families
- Use professional interviewing techniques to motivate and assist clients in setting and meeting goals
- Report client's progress and all alleged violations of probation to the court as necessary
- Create and maintain all legal documents, reports, social documents, chronological and statistical reports
- Complete all data entry into the required database
- Use a two-way radio
- Participate in court hearings by investigating problems, court reports and presenting same to the Judge, District Attorney, and Defense Attorney
- Present evidence and recommendations to the court
- Perform liaison duties in coordinating client's involvement.
Corrections Coordinator
Wichita, USA
09.2005 - 06.2010
- Reports to the Facility Administrator
- Provide oversight and management of an adolescent boys aftercare program
- Communicated the mission, goals and objectives of the department
- Monitor program expenditures
- Organize and lead weekly program meetings
- Implement evidence-based programming for juvenile clients
- Develop, update, and ensure implementation of policies and procedures for the program
- Keep program audit ready by outside agencies (JJA, and KDHE Licensing)
- Supervise the work of the Case Coordinators, the Intervention Services Officer and Employment Prep Instructor
- Complete performance-based employee evaluations
- Serve as liaison to the community, internal, and external shareholders
- Department trainer of new procedures and protocol
- Help in interviewing and hiring decisions.
Transaction Processor
Affiliated Computer Services
Tallahassee, USA
01.2005 - 04.2005
- Processed Medicare/Medicaid claims into a computerized system.
- Generated claim rejection reports for providers.
- Provided quality assurance checks on processed claims.
- 10 key by touch.
Facility Administrator
Youth Services International, Inc.
Greenville, USA
02.2003 - 10.2004
- Reported to the Senior Vice President of the Juvenile Division and supervised 40 employees
- Maintained the daily operations of a 30 bed adolescent girls juvenile corrections facility
- Managed a budget of $1 million and developed policies and procedures to ensure the efficient operation of the facility
- Hiring, discharges and employee discipline
- Kept program ready for Juvenile Justice Authority and ACA audits.
Assistant Chief Jailer
Shelby County Sheriff's Office
Memphis, USA
07.2001 - 11.2002
- Reported to the Chief Jailer and managed a 2400 bed correctional facility
- Supervised the human resources, food service, environmental health, maintenance and laundry services departments
- Managed a budget of $35 million
- Served on disciplinary board and made final hearing decisions
- Made sure policy and procedures were updated as needed
- Use a two-way radio Deputy Warden of Administration.
Deputy Warden
Bureau of Corrections
Pittsburgh, USA
11.1996 - 06.2001
- Reported to the Warden of Administration
- Managed a budget of $69 million, the inmate trust fund and the inmate commissary fund
- Facilitated all human resource procedures and supervised 100 correctional officers for 453 female inmates
- Made sure facility was audit ready for State audits
- Identifying, collecting and preserving evidence used to support enforcement actions
- Preparing investigation reports and recommending the appropriate penalty for policy violations
- Provide court testimony as needed
- Use a two-way radio.
Assistant Deputy Warden
Bureau of Corrections
Pittsburgh, USA
10.1995 - 11.1996
- Reported to the Deputy Warden of Administration
- Assisted with the administration of a $67 million budget
- Implemented all human resource procedures
- Identifying, collecting and preserving evidence used to support enforcement actions
- Preparing investigation reports and recommending the appropriate penalty for policy violations
- Provide court testimony as needed
- Use a two-way radio.
Captain
Bureau of Corrections
Pittsburgh, USA
05.1993 - 10.1995
- Supervised 630 correctional officers
- Served on the Allegheny County Jail Transition Team and liaison with the court system
- Provided interpretation and advice on jail policies and procedures for employees
- Identifying, collecting and preserving evidence used to support enforcement actions
- Preparing investigation reports and recommending the appropriate penalty for policy violations
- Provide court testimony as needed
- Liaison between the senior court judge and the jail on overcrowding issues.
- Use a two-way radio.
Lieutenant
Bureau of Corrections
Pittsburgh, USA
06.1990 - 05.1993
- Supervised 630 correctional officers
- Managed the security shift from 3 p.m. to 11 p.m.
- Provided interpretation and advice on jail policies and procedures for employees
- Identifying, collecting and preserving evidence used to support enforcement actions
- Preparing investigation reports and recommending the appropriate penalty for policy violations
- Provide court testimony as necessary
- Use a two-way radio.
Sergeant
Bureau of Corrections
Pittsburgh, USA
04.1986 - 06.1990
- Supervised 630 correctional officers
- Managed the security shift from 3 p.m. to 11 p.m.
- Provided interpretation and advice on jail policies and procedures for employees
- Identifying, collecting and preserving evidence used to support enforcement actions
- Preparing investigation reports and recommending the appropriate penalty for policy violations
- Provide court testimony as needed
- Use a two-way radio.
Correctional Officer
Bureau of Corrections
Pittsburgh, USA
08.1979 - 04.1986
- Provided for the care, custody and control of inmates
- Prepared daily written reports
- Performed hourly security checks
- Identifying, collecting and preserving evidence used to support enforcement actions
- Preparing investigation reports and recommending the appropriate penalty for policy violations
- Provide court testimony as needed
- Use a two-way radio.
Education
Master's Degree - Business Administration
University of Phoenix- Southern Colorado Campus
02.2012
Bachelor of Science - Criminal Justice Administration
University of Phoenix-Wichita Campus
04.2010
Associates of Science - Child Development
Community College of Allegheny County
05.1976
Skills
- Communication Skills
- Team Player
- Team Building Skills
- Computer Skills
- Problem Solving Skills
- Maintaining Statistical Data
- Organizational Skills
- Time Management Skills
- Critical Thinking Skills
- Delegation Skills
Affiliations
- NAACP, Lifetime Member
- Alpha Kappa Alpha Sorority, Member
- American Red Cross, Volunteer
Executive Profile - Career Objective
To obtain a position utilizing my 30 plus years of experience in the areas of management, public safety and leadership development.
Timeline
Tax Pro
Jackson Hewitt Tax Service
12.2023 - 04.2024
DMV Greeter (Fort Carson) Part Time
El Paso County
02.2022 - 07.2023
Customer Service Agent
Airport Terminal Service
08.2021 - 02.2022
DMV Greeter (Fort Carson)
El Paso County
03.2018 - 07.2021
Security Corporal
El Paso County
06.2013 - 08.2017
Security Officer (Armed)
El Paso County
05.2012 - 06.2013
Access Control Officer (Unarmed)
El Paso County
08.2011 - 05.2012
Certified Test Administrator
Pearson VUE
10.2010 - 08.2011
Intensive Supervision Officer I
06.2010 - 07.2010
Corrections Coordinator
09.2005 - 06.2010
Transaction Processor
Affiliated Computer Services
01.2005 - 04.2005
Facility Administrator
Youth Services International, Inc.
02.2003 - 10.2004
Assistant Chief Jailer
Shelby County Sheriff's Office
07.2001 - 11.2002
Deputy Warden
Bureau of Corrections
11.1996 - 06.2001
Assistant Deputy Warden
Bureau of Corrections
10.1995 - 11.1996
Captain
Bureau of Corrections
05.1993 - 10.1995
Lieutenant
Bureau of Corrections
06.1990 - 05.1993
Sergeant
Bureau of Corrections
04.1986 - 06.1990
Correctional Officer
Bureau of Corrections
08.1979 - 04.1986
Master's Degree - Business Administration
University of Phoenix- Southern Colorado Campus
Bachelor of Science - Criminal Justice Administration
University of Phoenix-Wichita Campus
Associates of Science - Child Development
Community College of Allegheny County