June Pham
Bethlehem,PA
Summary
Dynamic manager with a proven track record at Dunkin' Donuts, excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and effective budget control, achieving significant improvements in customer satisfaction. Skilled in staff training and development, fostering a motivated workforce while implementing robust inventory management practices.
Overview
2007
2007
years of professional experience
Work History
Manager
Dunkin' Donuts
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored staff on best practices for customer service and product preparation.
- Implemented inventory management procedures to minimize waste and optimize stock levels.
- Developed employee schedules to meet staffing needs while controlling labor costs.
- Enforced compliance with health and safety regulations to maintain a safe work environment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Coordinated promotional campaigns to boost sales and enhance customer engagement.
- Collaborated with upper management on strategic initiatives aimed at operational efficiency improvements.
Owner
Ace Insurance Agency
09.1987 - 06.2006
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored staff on best practices for customer service and product preparation.
- Implemented inventory management procedures to minimize waste and optimize stock levels.
- Developed employee schedules to meet staffing needs while controlling labor costs.
- Enforced compliance with health and safety regulations to maintain a safe work environment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Coordinated promotional campaigns to boost sales and enhance customer engagement.
- Collaborated with upper management on strategic initiatives aimed at operational efficiency improvements.
Education
High School Diploma -
Bethlehem Catholic High School
Bethlehem, PASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Budget control
- Business development
- Business planning
- Financial management
- Expectation setting
- Expense tracking
- Contract management
- Brand management
- Salesforce management
- Clear communication
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Risk management
- Partnership development
- Regulatory compliance
- Competitor research
- Trend analysis
- Revenue management
- Financial records oversight
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- Good judgment
- Process improvement
- Active listening
- Schedule management
- Employee development
- Problem-solving aptitude
Languages
Vietnamese
Native or Bilingual
Timeline
Owner
Ace Insurance Agency
09.1987 - 06.2006
Manager
Dunkin' Donuts
High School Diploma -
Bethlehem Catholic High School